Hi team,
Our 35,000-symbol equity job (US/HK/CN RICs) hitting https://api.refinitiv.com has slowed from roughly 41 RIC/min to 30 RIC/min over the last week, with many more 429/503 responses and reduced daily output. Our pipeline—async Windows workers, proxy config, concurrency—hasn’t changed.
Another team under the same customer is now running almost continuously with a different machine ID but the same App Key / Client ID, mainly calling the historical endpoints on api.refinitiv.com. I suspect both machines share the same rate-limit bucket even though we target different APIs.
Could you confirm whether rate limits are enforced per App Key regardless of machine ID or endpoint family, and whether we should request separate keys or pursue a limit increase? If there’s a way to view active machine IDs or usage for the key, that would also help us validate the contention. Happy to provide call-level logs or additional detail if needed.
2025-11-12 16:41:27,541 :: INFO :: MainProcess :: root :: Ownership queue size: 423/30084, elapsed: 63664.8s, rate: 28.0 RICs/min
2025-10-29 16:38:25,328 :: INFO :: MainProcess :: root :: Ownership queue size: 1863/24671, elapsed: 32732.3s, rate: 41.8 RICs/min
Thanks!
