Client Query:
您好，我这边生产环境目前有个问题，就是访问api.refinitiv.com进行权限认证时，网络不稳定，经常断开，因为直连了美国的地址。而获取数据流，使用的是ap-northeast-1-aws-1-sm.optimized-pricing-api.refinitiv.net这个地址（亚太地区的服务器）
需要怎么处理才能把api.refinitiv.com的访问替换为访问ap-northeast-1-aws-1-sm.optimized-pricing-api.refinitiv.net这个地址呢？或者是如果不可以的话，怎么让权限认证使用我们的公司代理，但是数据流传输继续走ap-northeast-1-aws-1-sm.optimized-pricing-api.refinitiv.net？
@zhenmei
Thank you for reaching out to us.
When using RTO, the application needs to send credentials (client_id and client_secret) to api.refinitiv.com to get an access token. Then use the retrieved token to connect to ap-northeast-1-aws-1-sm.optimized-pricing-api.refinitiv.net which is a real-time streaming server.
Therefore, the api.refinitiv.com server is used for authentication while the ap-northeast-1-aws-1-sm.optimized-pricing-api.refinitiv.net provides real-time streaming data. Both servers are required when using RTO.
I’m not sure why the client is experiencing connection issues when accessing the api.refinitiv.com server. It could be related to the client’s network settings.
Hi @Jirapongse
The client reports that when connecting to api.refinitiv.com, the connection is unstable and occasionally times out. They believe this is due to the direct connectivity between Hangzhou, China and the United States, which results in high latency.
client question:
How can we configure a proxy so that authentication requests to api.refinitiv.com are routed through our corporate proxy, while ensuring that data streaming continues to use the Asia-Pacific endpoint (ap-northeast-1-aws-1-sm.optimized-pricing-api.refinitiv.net)?
api.refinitiv.com
ap-northeast-1-aws-1-sm.optimized-pricing-api.refinitiv.net
,
This forum is dedicated to software developers using LSEG APIs. It typically is for coding issue.
If it relates to the client's side proxy settings, it is better to contact the client's network support team.
What does the client need from us to configure the client's corporate proxy? You can check the following documents.
Otherwise, you may need to contact the product support team directly for the required network settings.
