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OmmConsumer constructor never return or throw exception if connection success but login fail
I have a C++ application using EMA API (SDK version 2.2.1.L1) on Redhat 7. When I set OmmConsumerConfig with an incorrect IP and incorrect username, the OmmConsumer() is able to throw exception after 45sec (Text = 'login failed (timed out after waiting 45000milliseconds', ErrorCode=-4052") However, if the OmmConsumerConfig…
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I cannot log in to eikon desktop app
I cannot log in using eikon desktop app. when i try to log in, appears message: REFINITIV EIKON Desktop 4.0.65 (build 4.0.65202) Error description: Configuration Download Error The application failed to download the product configuration. Possible causes: • you are not connected to the network • the Refinitiv Platform is…
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NOt able to login
Error: Could not connect to server. Please contact your administrator.
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Cannot Login desktop app: Configuration Download Error
Hi, I could not login to Refinitiv Eikon Desktop App for the past several days. It says: REFINITIV EIKON Desktop 4.0.65 (build 4.0.65202) Error description: Configuration Download Error The application failed to download the product configuration. Possible causes: • you are not connected to the network • the Refinitiv…
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Renewing session using ISession wrapper
Hello, we are currently using the PlatformSession C# implementation to login to the RDP Api. We would like to maintain our session for a long period of time and query multiple instruments through it. This is our current implementation, obtained from parts unknown, as it was done before my time. I saw a previous answer…
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Refinitv API connection force log out my Workspace app and do not allow me to sign in
Hi, I am forced log out when I open_session with Refinitiv.data while having the Workspace app open, then the app asks me to sign in (screenshot below), after I hit 'Sign In', it shows 'Loading' then return to the first screenshot. In order to sign in, I have to force close the app on Task Manager and launch it again. Does…
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can not login the Eikon
I am in Canada but my register location is Taiwan. I can not login the Eikon and it shows the following info: Configuration Download Error The application failed to download the product configuration. Possible causes: • you are not connected to the network • the Refinitiv Platform is encountering problems • the desktop…
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Java Websocket Login returns error: unknown to system
I get following error response when I send Login message to the Socket API:…
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matlab datastreamws login failed
I created a new account and I can login via the website but when i try to use my username and password via the function datastreamws on matlab to use data-feeds it says authentication failed
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Login Fail
We receive the following unexpected response: [ { "ID": 525729497, "Type": "Error", "Text": "JSON Converter Token Type error: Expected 'PRIMITIVE' for key 'ID' Received 'PRIMITIVE'", "Debug": { "File": "/local/jenkins/workspace/RTDSHotFixCore_Release/OS/OL7-64/esdk/source/rtsdk/Cpp-C/Eta/Impl/Converter/jsonToRwfSimple.C",…
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Developer Community login error
Mr. Nishimura registered his mail to Developer Community successfully, but he is not able to login. He received "unauthorized.." message instead. Please look into this issue. Screenshot attached
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I can no longer login to <>
For some inexplicable reason I can no longer login to <<https://emea1.login.cp.thomsonreuters.net/>>. Attempts at changing the password didn't produce the desired result either. I have no idea as to how to proceed.
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Problem Login to WebSocket API
Using a Windows C# test program, we are getting reliable Authentication responses from api.ppe.refinitiv.com. We are now trying to login to the WebSocket API at ws://api.ppe.refinitiv.com:15000/WebSocket.using the WebSocketSharp.WebSocket (1.0.3-rc11) which is connecting and appears to be sending: GET /WebSocket HTTP/1.1…
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Continuing question 93989 ommstreaming-pricing-012-received-a-closing-messag (I cant add a commen...
...t there) hi Jirapongse I asked a question in the past "[OMMSTREAMING_PRICING_0.12] received a closing message (cxn state=StreamCxnState.Connected, message state={'Stream': 'Closed', 'Data': 'Suspect', 'Code': 'UserAccessToAppDenied', 'Text': 'TREP authentication failed (1026, Request for token validatio" Jirapongse sent…
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Cons113 Error: 1004 rsslGetHostByName() failed
when i try to run Cons113 with private -username -password -clientId , it shows that loggerMsg TimeStamp: 13:44:37.182 ClientName: ChannelCallbackClient Severity: Warning Text: Received ChannelDownReconnecting event on channel Channel_4 Instance Name Consumer_4_1 RsslReactor 0x0x1804260 RsslChannel 0x0x1804260 Error Id -1…
