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Philipp avatar image
69 ●11 ●20 ●19

DSS requests getting slow (TRTHv1 migration)

Hi all,
DSS requests (one instrument Intraday 1sec for one day) previously took <15 sec. At the moment such a request takes more than 30 minutes or even more. Can you please advice if this is a situation happening only on the test system and will be solved, or if this may also happen on production and if we should add some timeout handling on our side?
Thanks in advance!

dss-rest-apidatascope-selectdss
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Philipp avatar image
69 ●11 ●20 ●19

There have been old error requests stucked int the queue. They have been removed. Performance is back to normal now. Just writing that as a hint in case someone else will have the same situation.

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Troy Dalldorf avatar image
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Hi Philipp, please create a service ticket for the Intraday performance issue. Thank you!

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Philipp avatar image Philipp

Thx. What / where is the correct way / contact to raise such a service ticket for the test accounts we are currently using?

warat.boonyanit avatar image warat.boonyanit Philipp

You can create a service ticket via https://my.thomsonreuters.com/ContactUsNew

When submit a service ticket, please specify "Reuters DataScope Select" as product.

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