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Error connnecting to EMA JAVA API

Feb 23, 2017 1:30:50 PM com.thomsonreuters.ema.access.ChannelCallbackClient reactorChannelEventCallback WARNING: loggerMsg ClientName: ChannelCallbackClient Severity: Warning Text: Received ChannelDownReconnecting event on channel Channel_1 RsslReactor Channel is null Error Id 0 Internal sysError 0 Error Location Reactor.processWorkerEvent Error text Error initializing channel: errorId=-1 text=Error occurred during connection process. loggerMsgEnd

elektronrefinitiv-realtimeelektron-sdkema-apirrtelektron-message-api
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Hi Sagar,

If you are at Citi then you should ask the Market Data team for assistance - we have a developer based at Citi in London who should be able to help you directly.

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Hi @sagar.s,

Did you have your issue resolved? If yes could you please add a comment that would help other developers who have the same issue? If your issue is not solved, could you please provide the information Umer requested below? This will help us to better help you.

Thanks,

AHS

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Hi @sagar.s

Have you checked your configuration parameters e.g. Host value, user name etc with your Market Data team?

If you are using EMAConfig.xml please include the Channel config here.

Or if you are setting the host value in your code - please check it is correct.

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Thanks Umer. After changing the port number provided by my Data team, the connection was successful.

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