Error Message Received When Trying to Make an Screening Online API Request

Hi There,

When trying to submit the following request:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:scr="http://screening.complinet.com/"> <soapenv:Header> <wsse:Security xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd"> <wsse:UsernameToken wsu:Id="UsernameToken-19" xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd"> <wsse:Username>graemep@encompasscorporation.com</wsse:Username> <wsse:Password Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">accelus</wsse:Password> </wsse:UsernameToken> </wsse:Security> </soapenv:Header> <soapenv:Body> <scr:screen> <!--Optional:--> <screenRequest> <assigneeIdentifier>cnu_so_242</assigneeIdentifier> <!--Optional:--> <customId1>?</customId1> <!--Optional:--> <customId2>?</customId2> <groupIdentifier>cng_so_169</groupIdentifier> <name>Theresa May</name> <nameType>INDIVIDUAL</nameType> </screenRequest> </scr:screen> </soapenv:Body> </soapenv:Envelope>

I receive this error:

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">; <soap:Body> <soap:Fault> <faultcode>soap:Server</faultcode> <faultstring>Fault occurred while processing.</faultstring> </soap:Fault> </soap:Body> </soap:Envelope>

Please could someone investigate this and advise?

Many thanks,

Derek