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PBI avatar image
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EIKON .NET API: Stub destroyed due to usage count = 0

Hi,

i use EIKON .NET API for real-time data subscriptions. My application launch 3 real-time data subscriptions and those subscriptions running as long as my application is running (from 9am to 5pm).

After some minutes/hours, i encounter an internal API error which is a something like a quota limitation usage. This is the API log when the error occurred:

2017/07/25 10:14:21:677 [TRACE] ThomsonReuters.Eikon.Ipc.StubBase - Ref count -- for stub 48561a12-d629-465b-9745-9837942b98f5IRawUdapServiceCallback. Total is now 0
2017/07/25 10:14:21:677 [INFO]  ThomsonReuters.Eikon.Ipc.ManagedInfra.StubManager - Stub destroyed due to usage count = 0 (StudbId=48561a12-d629-465b-9745-9837942b98f5IRawUdapServiceCallback)
2017/07/25 10:14:21:677 [DEBUG] ThomsonReuters.Eikon.Ipc.StubBase - Dispose(True) (StubId=48561a12-d629-465b-9745-9837942b98f5IRawUdapServiceCallback)
2017/07/25 10:14:21:677 [DEBUG] ThomsonReuters.Eikon.Ipc.ProxyStubBase - Dispose(True) (StubId=48561a12-d629-465b-9745-9837942b98f5IRawUdapServiceCallback)
2017/07/25 10:14:21:689 [WARN]  ThomsonReuters.Eikon.Ipc.RawRealtimeServiceProxyImpl - An error occured during RawRealtimeServiceProxyImpl.Subscribe() method invocation but the associated TaskCompletionSource was not found.
2017/07/25 10:14:21:960 [WARN]  ThomsonReuters.Eikon.Ipc.RawRealtimeServiceProxyImpl - An error occured during RawRealtimeServiceProxyImpl.Subscribe() method invocation but the associated TaskCompletionSource was not found.
2017/07/25 10:14:22:008 [WARN]  ThomsonReuters.Eikon.Ipc.RawRealtimeServiceProxyImpl - An error occured during RawRealtimeServiceProxyImpl.Subscribe() method invocation but the associated TaskCompletionSource was not found.
2017/07/25 10:14:22:056 [ERROR] ThomsonReuters.Desktop.SDK.DataAccess.Realtime.Impl.DataRequestBase - Subscribe fails - Error:The operation has timed out.
2017/07/25 10:14:22:057 [ERROR] ThomsonReuters.Desktop.SDK.DataAccess.Realtime.Impl.DataRequestBase - An error occured while starting data subscription.
System.TimeoutException: The operation has timed out.
2017/07/25 10:14:22:058 [ERROR] ThomsonReuters.Desktop.SDK.DataAccess.Realtime.Impl.DataRequestBase - Subscribe fails - Error:The operation has timed out.
2017/07/25 10:14:22:078 [ERROR] ThomsonReuters.Desktop.SDK.DataAccess.Realtime.Impl.DataRequestBase - An error occured while starting data subscription.
System.TimeoutException: The operation has timed out.
2017/07/25 10:14:22:078 [ERROR] ThomsonReuters.Desktop.SDK.DataAccess.Realtime.Impl.DataRequestBase - Subscribe fails - Error:The operation has timed out.
2017/07/25 10:14:22:078 [ERROR] ThomsonReuters.Desktop.SDK.DataAccess.Realtime.Impl.DataRequestBase - An error occured while starting data subscription.

For information:

- My application is running on 2 to 4 workstations and was shipped on our production environment on the 4th of July

-This errors appeared the first time the 12th of July at 2:54 (pm) and occur every day at 10:00 - 11:00 (am)

-Restarting the application make the subscriptions work again.

-When this error occur, if i start programmatically a new data subscription this error appear:

2017/07/25 11:01:54:690 [ERROR] ThomsonReuters.Desktop.SDK.DataAccess.Realtime.Impl.DataRequestBase - Subscribe fails - Error:The operation has timed out.
2017/07/25 11:01:54:690 [ERROR] ThomsonReuters.Desktop.SDK.DataAccess.Realtime.Impl.DataRequestBase - An error occured while starting data subscription.
System.TimeoutException: The operation has timed out.
2017/07/25 11:01:56:285 [ERROR] ThomsonReuters.Desktop.SDK.DataAccess.Realtime.Impl.DataRequestBase - Subscribe fails - Error:The operation has timed out.
2017/07/25 11:01:56:285 [ERROR] ThomsonReuters.Desktop.SDK.DataAccess.Realtime.Impl.DataRequestBase - An error occured while starting data subscription.
System.TimeoutException: The operation has timed out.

Any help would be appreciated

Regards,

Pierre

eikonrefinitiv-realtimeeikon-com-apisubscription
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Zhenya Kovalyov avatar image   Zhenya Kovalyov

escalated to Ahmed.Mohamedali@thomsonreuters.com

wasin.w avatar image   wasin.w

Hi @PBI.

Thank you for your participation in the forum.

Is the reply below satisfactory in resolving your query?

If so please can you click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question.

Thanks

AHS

Nipat Kunvutipongsak avatar image   Nipat Kunvutipongsak

Hello again!

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?

If yes please click the 'Accept' text next to the reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

AHS

1 Answer

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pierre.faurel avatar image
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Hi,

It's difficult to identify a root cause, it needs a deep investigation.

Could you contact the Eikon support (with Help \ Contact Us menu in Eikon Toolbar) ?

Attach a zip archive that contains all log files from C:\ProgramData\Thomson Reuters\Eikon Data\Logs\TRD\<your session>\),

and specify that the problem should be addressed to the Eikon Desktop SDK team.

In addition, when you reproduce the issue, you can upload log files to the support : open the Log Viewer windows (Help \ Event Logs menu), then click on upload icon :

Regards


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