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david.snowsill avatar image
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PermId Search API erratically returns no match even though data is available

We are continuing to have issues using the PermId Search API showing erratic behaviour.

For example, when calling the following API many times in a row:

https://api.thomsonreuters.com/permid/search?access-token=XXXX&entityType=quote&q=ticker:COH AND mic:XASX

Sometimes we receive the correct result:

{ "result": { "quotes": { "entityType": "quotes", "total": 1, "start": 1, "num": 1, "entities": [ { "@id": "https://permid.org/1-55835577616", "hasName": "COCHLEAR ORD", "assetClass": "Fully Paid Ordinary Shares", "isQuoteOfInstrumentName": "Cochlear Ord Shs", "hasRIC": "COH.AX", "hasMic": "XASX", "hasExchangeTicker": "COH", "isQuoteOf": "https://permid.org/1-8590940165" } ] } } }

and sometime we receive:

{ "result": { "quotes": { "entityType": "quotes", "total": 0, "start": 1, "num": 0, "entities": [] } } } In both situations we receive a status code of 200 (OK)

This has been acknowledged previously as a bug and we were wondering what the timeframe on this being rectified is?

Regards,

David

permid-apiintelligent-tagging-apiopen-permid-apisearch
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Jirapongse avatar image Jirapongse

@david.snowsill

I will contact the support team for the update.

david.snowsill avatar image david.snowsill Jirapongse

Hi Jirapongse,

Have you received an update from the support team?

Thanks,

David

Jirapongse avatar image Jirapongse david.snowsill

Yes, they are investigating the issue.

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Jirapongse avatar image   Jirapongse

Contacted CLF HelpDesk for the update

Jirapongse avatar image   Jirapongse

@david.snowsill

This issue required a deep investigation in order to understand the root cause of it.

They plan to include it in the next sprint starting this week.

I will ask the development team for the exact date when this issue will be resolved.

We are so sorry for this inconvenience.

Jirapongse avatar image   Jirapongse

@david.snowsill

I forwarded your concern to the development team.

They will keep this issue as a high priority in this sprint.

david.snowsill avatar image   david.snowsill Jirapongse

Thanks, I will touch base next week to get an update on their progress

david.snowsill avatar image   david.snowsill david.snowsill

Hi Jirapongse,

Any update from the development team on how they are progressing with this issue?

Thanks,

David

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Jirapongse avatar image
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The problem has been fixed by the Help Desk team.

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