As mentioned by @ggoli, there was a service disruption issue on the last Tuesday-Wednesday.
Subject: Thomson Reuters Tick History version 2.0 - Custom Extractions - Disrupted Problem Description: Thomson Reuters Tick History version 2.0 Custom Extractions are disrupted. This is due to an issue at Thomson Reuters and affects customers globally. The major incident management process has been invoked at Thomson Reuters to aid service restoration. Affected Report Templates: Tick History Time and Sales, Tick History Market Depth, Tick History Intraday Summaries and Tick History Raw
The problem has been resolved already. Please feel free to contact us if you still encounter this issue.
Due to an outage of the Thomson Reuters Developer Community email notification system from 2:30 PM CDT on November 29th until 9:00 AM CDT on November 30th we are posting to all questions updated during this timeframe in order to ensure all customers receive all relevant email updates. Please review this question, and its associated answers, in order to ensure you are aware of any possible updates that may have occurred during this outage. We apologize for the delay and any inconvenience this has caused.
Matthew Logterman, J.D.
Sr. Product Manager, Thomson Reuters Developer Community
Client Rest API are live connected to 188.8.131.52(our Internal test IP) while they want to connect to 184.108.40.206.can client get token as well?Client failed to get token for 220.127.116.11 while can successfully get token for 18.104.22.168