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Question by RAJ · Nov 21, 2017 at 09:41 PM · elektronrefinitiv-realtimeelektron-sdkrrteta-apielektron-transport-api

Does ETA API send a warning message before disconnecting a client ?

I understand that there are few cases where an ADS disconnects a client. There could be more.

The ones that I know are:

1. Missing ping messages.

2. Write buffering on a downstream client.

Does ADS send a message to the client with the error test for the disconnect before disconnecting a client ?

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Answer by Jirapongse · Nov 22, 2017 at 01:31 AM

For ping timeout and buffer overflow scenarios, ADS will not send any message to a client before disconnecting. The client will get the error message generated by the API or system error which indicates disconnection.

Typically, when the client has been disconnected, we need to verify the ADS log for the reasons of disconnection.

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Answer by Matthew.Logterman · Dec 01, 2017 at 11:52 AM

Due to an outage of the Thomson Reuters Developer Community email notification system from 2:30 PM CDT on November 29th until 9:00 AM CDT on November 30th we are posting to all questions updated during this timeframe in order to ensure all customers receive all relevant email updates. Please review this question, and its associated answers, in order to ensure you are aware of any possible updates that may have occurred during this outage. We apologize for the delay and any inconvenience this has caused.

Matthew Logterman, J.D.

Sr. Product Manager, Thomson Reuters Developer Community

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