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alex.zhou avatar image
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RFA Java Client failed to retrieve market data,

I am using RFA Java Client (Tutorial 8) to connect to EZD server and query market data. I managed to get login working (which means the connection to the EZD server should be fine), however, for retrieving market data, the program continues printing the below error:

ItemManager.processEvent: Received Item Event...
MESSAGE
	Msg Type: MsgType.STATUS_RESP
	Msg Model Type: MARKET_PRICE
	Indication Flags: 
	Hint Flags: HAS_ATTRIB_INFO | HAS_STATE
	State: OPEN, SUSPECT, NONE,  "Waiting for service DIRECT_FEED UP. Item recovery in progress..."
	AttribInfo
		ServiceName: DIRECT_FEED
		Name: TRI.N
		NameType: 1 (RIC)
	Payload: None

Am I missing anything?

treprfarfa-api
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zoya faberov avatar image   zoya faberov

Hello @alex.zhou,

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query? If yes please click the 'Accept' text next to the reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

-AHS

zoya faberov avatar image   zoya faberov

Hello @alex.zhou,

Thank you for your participation in the forum.

Is one of the replies below satisfactory in resolving your query? If yes please click the 'Accept' text next to the reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

-AHS

veerapath.rungruengrayubkul avatar image   veerapath.rungruengrayubkul

Hi @alex.zhou,

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

AHS

2 Answers

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pimchaya.wongrukun01 avatar image
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Hello @alex.zhou

The application can get State: OPEN, SUSPECT, NONE, "Waiting for service DIRECT_FEED UP. Item recovery in progress..." when

- The application requests data to a service named DIRECT_FEED but the EZD server does not have this service(DIRECT_FEED is a wrong service name).

or

- The application request data to a service named DIRECT_FEED but this service on EZD server goes down.

To fix this problem, please contact EZD admin(if EZD is owned by your company) or Thomson Reuters Account team(if EZD is owned by Thomson Reuters) to confirm the service name on EZD and if the service goes up or not.

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zoya faberov avatar image
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Hello @alex.zhou,

Please try service ELEKTRON_DD instead of DIRECT_FEED.

DIRECT_FEED service is most often used as placeholder service in examples.

ELEKTRON_DD is the default service name for Elektron Connect via EZD.

Please let us know how this worked for you.

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