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jdog88 avatar image
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Python/Eikon API - Proxy Not Loading

I am trying to use the Eikon module in Python.

When i attempt to import Eikon, python displays the following errors:

Warning: file .portInUse was not found. Is Eikon Scripting Proxy running? Defaulting to port 36036

EikonError: 'Error code 401 | Eikon Proxy not installed or not running. Please read the documentation to know how to install and run the proxy. '

i am running the latest version of Eikon (4.0.42), and I can see "Proxy" in apps under the Eikon_> About section.

Can anyone help with this?

Thanks

eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-apiapiproxy
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Zhenya Kovalyov avatar image Zhenya Kovalyov

@jdog88, according to the product management, the issue will be resolved permanently in the new version of eikon py this week .

For now, try overriding default port finding routine with this:

import numpy as np
import pandas as pd
import eikon as tr

from eikon import Profile as profile
profile.get_scripting_proxy_port = lambda:9000

tr.set_app_id('...')
....
jdog88 avatar image jdog88 Zhenya Kovalyov

Thank you for your response Zhenya.

I have tried to run the following but i still get this error:

Code:

import numpy as np

import pandas as pd

import eikon as tr 

from eikon import Profile as profile 

profile.get_scripting_proxy_port = lambda:9000

tr.set_app_id('XXX') 

df = tr.get_data(['600781.SS'], ["PRC_QL_CD"])

Error:

**** line 357, in raw_decode raise JSONDecodeError("Expecting value", s, err.value) from None

JSONDecodeError: Expecting value

Any ideas why?

Zhenya Kovalyov avatar image Zhenya Kovalyov jdog88

@jdog88, not really. What happens if you do:

df = tr.get_data(['600781.SS'], ["PRC_QL_CD"], raw_output=True)

?

jdog88 avatar image jdog88 Zhenya Kovalyov

Still get the same error. Although sometimes it switches back to the following:

EikonError: 'Error code 401 | Eikon Proxy not installed or not running. Please read the documentation to know how to install and run the proxy. '

Nipat Kunvutipongsak avatar image Nipat Kunvutipongsak jdog88

Could you share whether this problem can be solved by the new version of Eikon Python API or not?

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Gurpreet avatar image
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This issue is being fixed and an update should be available in a week or so. The underlying problem is that port 9000 is in use by another application and Eikon proxy fails to listen on an alternate port.

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Zhenya Kovalyov avatar image   Zhenya Kovalyov

this is not the case, sadly, as nothing is listening on port 9000 in the customer's case. i am waiting for his logs to analyse further.

Gurpreet avatar image   Gurpreet Zhenya Kovalyov

How do we know that. He needs to do netstat -a -n | grep -i listen before starting Eikon so that we can look at port logs.

Zhenya Kovalyov avatar image   Zhenya Kovalyov Gurpreet

we know that, because i have had a remote session with the customer.

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