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david.snowsill avatar image
28 ●9 ●8 ●14

PermId Organisation RSS Feed no longer returning any data

This morning the organisation RSS feed was correctly returning records when requested but during this afternoon no records are being returned which is strange.

The request I am using is:

https://permid.org/atom/instrument?access-token=XXX

and it is currently returning:

<?xml version="1.0" encoding="UTF-8"?>
<?xml-stylesheet href="/public/194/atom/atom.xsl" media="screen" type="text/xsl"?>
<?xml-stylesheet href="/public/194/atom/atom.css" media="screen" type="text/css"?>
<feed xmlns="http://www.w3.org/2005/Atom" xmlns:opensearch="http://a9.com/-/spec/opensearch/1.1/">
  <title>Organization Feed</title>
  <author>
    <name>Open PermID</name>
    <uri>http://permid.org</uri>
  </author>
  <subtitle>From date(UTC) : 2018-04-18T07:53:52.000Z, To date(UTC) : 2018-04-23T07:53:51.000Z, Window : Offset = 0, Length = 50, out of 0 results.</subtitle>
  <id>https://api.thomsonreuters.com/permid/atom/organization</id>
  <updated>2018-04-23T07:54:26Z</updated>
  <opensearch:totalResults>0</opensearch:totalResults>
  <opensearch:startIndex>1</opensearch:startIndex>
</feed>
permid-apiintelligent-tagging-apiopen-permid-api
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zoya faberov avatar image   zoya faberov

Contacted CLF_Helpdesk and @Eran S.via e-mail,

to try to help confirm if there is an outage.

zoya faberov avatar image   zoya faberov

INC0856159 is the internal tracking number from AppOpsFLS-PGO

As of this time, they have not confirmed being able to reproduce.

8 Answers

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Jirapongse avatar image
78.8k ●250 ●52 ●74
@david.snowsill

Currently, I can retrieve the data properly. Are you still experiencing the issue?


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david.snowsill avatar image
28 ●9 ●8 ●14

I have just performed the following request:

https://permid.org/atom/organization?access-token=XXX

and received:


organisations-rss-feed-error.png (24.6 KiB)
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david.snowsill avatar image
28 ●9 ●8 ●14

Hi @jirapongse.phuriphanvichai
Do we have any indications when this issue will be fixed?
Regards,
David

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zoya faberov avatar image
32.2k ●40 ●11 ●20

Hello @david.snowsill,

I was able to reproduce the issue at one time, it appears to be intermittent.

The issue, with the information supplied by you, has been conveyed to the product team and is being investigated.

We will communicate the relevant feedback,

Thank you for your patience.

-AHS

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zoya faberov avatar image
32.2k ●40 ●11 ●20

Hello @david.snowsill,

From the product:

"Intermittent technical issues with the datastore have been identified as the suspected underlying cause.

There is no information on the projected resolution dates as of this time. When such information will become available, we will update this question with all the relevant information."

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ruslan.shakirov avatar image
1 ●0 ●0 ●1

Hi @zoya.farberov,

Any update here?

I also periodically get empty result for organization rss feed:


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zoya faberov avatar image
32.2k ●40 ●11 ●20

Not at this time. We will post the information from the product team when it will become available.

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david.snowsill avatar image
28 ●9 ●8 ●14

The following request:

https://permid.org/atom/organization?access-token=XXX


took 3 minutes to return and resulted in the following screen

Any update when this will be fixed?


capture.png (26.9 KiB)
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david.snowsill avatar image david.snowsill

Hi @zoya.farberov,,

Is there any further update on this issue?
Regards,
David

Jirapongse avatar image   Jirapongse

Contacted the Open PermID team for the update.

Jirapongse avatar image Jirapongse

I can replicate the issue and have contacted the product team to verify this problem.

Jirapongse avatar image Jirapongse

According to the current plan, this fix will be included in the next release on 14th October.

david.snowsill avatar image david.snowsill Jirapongse

Thanks for the update. We will aim to retest after the 14th October

Jirapongse avatar image Jirapongse

@david.snowsill

I have tested this request: https://permid.org/atom/organization?access-token=XXX and found that the problem has been resolved.

Could you please confirm that the problem has been resolved?

david.snowsill avatar image david.snowsill Jirapongse

Thanks for the update, I can confirm it is now working

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