Handshake failed: "Forbidden: No session"

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Question by petr.doubek · Sep 06, 2018 at 10:09 AM · side-by-side-api session handshake

Handshake failed: "Forbidden: No session"

I'm following the Side by Side Integration API Quick Start.

I have Eikon running, I'm logged in
I have generated app key, with "Side by Side API" type
ping was successful
but the handshake request:

{
    "command": "handshake", 
    "productId": "xxx",
    "appKey": "yyy"
}

fails with 403 status and message "Forbidden: No session". Eikon shows no prompt.

Any idea what am I doing wrong?

Thanks!

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Answer 1 · 2018-09-06T10:31:06Z

REFINITIV

Best Answer

Answer by nick.zincone · Sep 06, 2018 at 10:31 AM

Hi @petr.doubek,

I just went through the process and discovered that the instructions didn't mention to ensure JSON is selected as the format of the text. For example, ensure the following is selected:

Let us know if this helps.

thanks.

ahs.png (8.3 KiB)

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Answer 2 · 2018-09-06T10:42:33Z

Answer by petr.doubek · Sep 06, 2018 at 10:42 AM

Thanks, that was it! Actually it is mentioned ("Ensure raw data is selected with JSON"), I overlooked it as it isn't in bold font as the other options that have to be set :-)

One change I had to make to the message: ProductId -> productId

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REFINITIV

nick.zincone ♦♦ · Sep 06, 2018 at 10:44 AM 0

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Hi @petr.doubek,

I also overlooked this. However, I updated the quick start so it was a little more obvious.

Handshake failed: "Forbidden: No session"

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