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lukasz.ossowski avatar image
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DSS REST API error message: «ThomsonReuters.Dss.Api.NotFoundException: ExtractedFile of id 'VjF8fDQxMjQ5NDIxNw' not found».

Hi All,

one of my clients is experiencing an error message: «ThomsonReuters.Dss.Api.NotFoundException: ExtractedFile of id 'VjF8fDQxMjQ5NDIxNw' not found». when trying to fetch the actual file after running "extractionsContext.LoadProperty(reportExtraction, «Files»" command. It appears only when there is a partial file present (i.e. the files named Intraday.5min.csv / Intraday.10min.csv / Intraday.15min.csv). Obviously the file id varies and the error does not pop out every time.

Can you please advise?

dss-rest-apidatascope-selectdss
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Christiaan Meihsl avatar image Christiaan Meihsl

@lukasz.ossowski, that should not happen, but with the info you give it is difficult to diagnose or solve the issue. Could your customer share his actual code ? That might help us investigate.

Please also tell your customer to use diagnostics headers, as described here, and to send us the file ID that is not found, as well as the Client-Session-Id and Request-Execution-Correlation-Id used when he runs into the issue. That will help us trace the call.

Christiaan Meihsl avatar image   Christiaan Meihsl

@lukasz.ossowski, thank you for your participation in the forum. Are any of the replies below satisfactory in resolving your query? If yes please click the 'Accept' text next to the most appropriate reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question. Thanks, AHS

veerapath.rungruengrayubkul avatar image   veerapath.rungruengrayubkul

@lukasz.ossowski

Hi,

Thank you for your participation in the forum.

Is the reply below satisfactory in resolving your query?

If yes please click the 'Accept' next to the appropriate reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

AHS

warat.boonyanit avatar image   warat.boonyanit

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

-AHS

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Christiaan Meihsl avatar image
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@lukasz.ossowski, I received an answer from the dev team:

The Get Request was performed 840 milliseconds before the file was available. That would explain the later Request completing successfully.

So it seems there was sort of a race condition ... maybe the customer should just add a pause of a few seconds between the time the extraction is labeled "complete", and the moment he attempts to retrieve the file, that should solve it.

Side note: this makes me wonder if the customer is polling the extraction status (to find out when he can retrieve the files) at too short an interval ? The polling interval should be reasonable, I'd say 30 seconds or more, see page 8 of the best practices document.

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lukasz.ossowski avatar image
18 ●2 ●9 ●11

client-update-rest-api.pdf

Hi Christiaan,

please find attached detailed response from the client. Hope it will be useful.

Best,

Lukasz


client-update-rest-api.pdf (26.7 KiB)
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Christiaan Meihsl avatar image   Christiaan Meihsl

@lukasz.ossowski, that is a good starting point, but I will still need the code to delve in deeper. I escalated this to the dev team to see if they can trace the IDs you gave us and maybe explain the issue on that basis.

Christiaan Meihsl avatar image Christiaan Meihsl

@lukasz.ossowski, just to keep you informed, the dev team is working on this, using the IDs you sent. I'm waiting for their conclusion.

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