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Hello.
Not smart question but anyway.
Project manager said that contract activated and gave me a link to register on Refinitive. I made it. But I do not see any products in my profile where and I don't know where get or set password for market data. May be someone can give me a hint.
Escalated by email to the AM for this customer, Maria Kulabukhova.
Thanks to Gareth Teage for researching who the AM is :-)
@ifetisov, thank you for your participation in the forum. Is the reply below satisfactory in resolving your query? If yes please click the 'Accept' text beneath the reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question. Thanks, AHS
Hello @ifetisov
Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query? If yes, please click the 'Accept' text next to the reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.
Thanks,
AHS
@ifetisov,
the DSS credentials (user ID and password) are specific to DSS, they are not the same as your login details on this portal, or on MyRefinitiv.
The DSS credentials are the same for the DSS GUI and the DSS REST API.
Once your DSS contract has been signed and processed, Refinitiv will send you an email with the DSS credentials. If you have not received it I suggest you contact your account manager.
@ifetisov, this is a private comment, not publicly viewable.
It seems your DSS contract is not processed yet, and you are not the main contact person. You can contact your account manager at this address for more information: Maria.Kulabukhova@thomsonreuters.com
Hi @Christiaan Meihsl what would the procedure be for me to get a DSS contract? I need this in order to test how well data for commodities (especially this one https://www.reuters.com/finance/commodity?symbol=LSUc1) can be retrieved via the REST API. Is there some sort of test DSS account?
@fpintelandgraf, I do not know if we deliver trial accounts for DSS. I suggest you reach out to your Refinitiv account manager if you are already a customer. Alternatively, you can contact the Refinitiv office in your country; you can find our offices here, you can also contact us using this online form.
