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API Proxy not starting on Mac

The API proxy is no longer working. Reinstalled it and that did not solve the problem.

Currently getting a message that an unexpected error occurred:

Error Code: 101

Error message: [IPCBus:Broker] error = [IPCBus:Node]

error = timeout (2000ms) on {"port":"49152"}

This error is occurring before login.

eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-apiapierror
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@stephan would you please provide the logs? It can be location under ```~/Library/Application Support/Eikon API Proxy```

eikon-api-logs.zip

The logs are in the attached zip file.

eikon-api-logs.zip (19.6 KiB)

@stephan thank you, I have reported the issue to the dev

Hello @stephan

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?

If so please can you click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question.

Thanks,

AHS

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Just to have a valid solution for this issue on a separate post, Mac restart helped to resolve the issue.

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@stephan, let's try and force the proxy app to use a different port. Open your Terminal app and run this:

/Applications/Eikon\ API\ Proxy.app/Contents/MacOS/Eikon\ API\ Proxy --busPort=49153

does it work?

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Unfortunately not. Getting the same error as before and the following response in the terminal:

screenshot-2019-01-21-at-23818-pm.png

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Unfortunately not. Still getting the same error message and the following in the terminal:

screenshot-2019-01-21-at-23822-pm.pngscreenshot-2019-01-21-at-23818-pm.png


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@stephan thank you, we are investigating.

@stephan could we check if anything is running on 49153 or 49152 on your machine? Here is the bash command:

lsof -i :49153

Ran the command with 49153 and also 49152. There was no response or something in the terminal to either commands. Do you see anything on your end?

@stephan, if you do not see anything, there is not a process that is using either of those two ports. A bit of a silly suggestion, but could you try restarting you Mac?

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