API Proxy not starting on Mac

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Question by stephan · Jan 21, 2019 at 05:07 AM · eikon eikon-data-api python workspace workspace-data-api refinitiv-dataplatform-eikon api error

API Proxy not starting on Mac

The API proxy is no longer working. Reinstalled it and that did not solve the problem.

Currently getting a message that an unexpected error occurred:

Error Code: 101

Error message: [IPCBus:Broker] error = [IPCBus:Node]

error = timeout (2000ms) on {"port":"49152"}

This error is occurring before login.

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Zhenya Kovalyov ♦♦ · Jan 21, 2019 at 06:08 AM 0

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@stephan would you please provide the logs? It can be location under ```~/Library/Application Support/Eikon API Proxy```

stephan Zhenya Kovalyov ♦♦ · Jan 21, 2019 at 06:12 AM 0

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eikon-api-logs.zip

The logs are in the attached zip file.

eikon-api-logs.zip (19.6 KiB)

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Zhenya Kovalyov ♦♦ stephan · Jan 21, 2019 at 06:57 AM 0

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@stephan thank you, I have reported the issue to the dev

Answer 1 · 2019-01-29T05:54:44Z

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Answer by Zhenya Kovalyov · Jan 29, 2019 at 05:54 AM

Just to have a valid solution for this issue on a separate post, Mac restart helped to resolve the issue.

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Answer 2 · 2019-01-21T08:36:48Z

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Answer by Zhenya Kovalyov · Jan 21, 2019 at 08:36 AM

@stephan, let's try and force the proxy app to use a different port. Open your Terminal app and run this:

/Applications/Eikon\ API\ Proxy.app/Contents/MacOS/Eikon\ API\ Proxy --busPort=49153

does it work?

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stephan · Jan 21, 2019 at 08:45 AM 0

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Unfortunately not. Getting the same error as before and the following response in the terminal:

screenshot-2019-01-21-at-23818-pm.png

screenshot-2019-01-21-at-23818-pm.png (106.4 KiB)

Answer 3 · 2019-01-21T09:28:55Z

Answer by stephan · Jan 21, 2019 at 09:28 AM

Unfortunately not. Still getting the same error message and the following in the terminal:

screenshot-2019-01-21-at-23822-pm.png screenshot-2019-01-21-at-23818-pm.png

screenshot-2019-01-21-at-23822-pm.png (61.0 KiB)

screenshot-2019-01-21-at-23818-pm.png (106.4 KiB)

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Zhenya Kovalyov ♦♦ · Jan 21, 2019 at 09:35 AM 0

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@stephan thank you, we are investigating.

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Zhenya Kovalyov ♦♦ · Jan 21, 2019 at 09:39 AM 0

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@stephan could we check if anything is running on 49153 or 49152 on your machine? Here is the bash command:

lsof -i :49153

stephan Zhenya Kovalyov ♦♦ · Jan 21, 2019 at 09:43 AM 0

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Ran the command with 49153 and also 49152. There was no response or something in the terminal to either commands. Do you see anything on your end?

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Zhenya Kovalyov ♦♦ stephan · Jan 21, 2019 at 09:47 AM 1

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@stephan, if you do not see anything, there is not a process that is using either of those two ports. A bit of a silly suggestion, but could you try restarting you Mac?

API Proxy not starting on Mac

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