We are getting "ExceededMaxMountsPerUser" error while my application running. Just for your information, we are not mounting the same user account multiple time simultaneously.
Please suggest.
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We are getting "ExceededMaxMountsPerUser" Status message
Hello @cbhavsar
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Thanks,
AHS
<AHS>
The client has raised a ticket 07359472. The case is currently investigated by James Winters. The case status is "Work in Progress".
Extend triage.
<AHS>
The case 07359472 was closed. The case resolution is the following:
Client's application was attempting to reconnect too quickly after a disconnect and the previous session was still active on the northbound side.
Delaying the reconnect for approx 5 seconds solved the issue.
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After investigation the root cause of the issue was determined to be that client's application was attempting to reconnect too quickly after a disconnect and the previous session was still active on the northbound side. Delaying the reconnect for approx 5 seconds solved the issue.
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When you say 'while my application running' - does this mean you login successfully and then later on during the runtime - you get this error? Or is it during the login phase?
Also, check that you set takeExclusiveSignOnControl to True when requesting your Tokens from the EDP Auth Gateway.
I recommend you raise a support ticket via My.Refinitiv Support - so they can check if their is an issue with the EDP in Cloud system. When you raise the ticket, please ensure you provide a full log of the message flow between your application and the EDP Gateway & Server - this will help there diagnosis.
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Yes after successful login we are receiving this status message.
Yes, we keep takeExclusiveSignOnControl to True while requesting tokens.
I am afraid we do not put all the messages in the log we do keep refresh token and login messages. I believe that should be enough to identify ExceedLoginCount issue.
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Hi @cbhavsar
Thanks for the clarification.
Please make this point clear - i..e that you receive the error during runtime after a successful login - when you raise a ticket with the support team and attach any messages that you have logged for the failure scenario.
