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Data is missing for field CTBTR_1 or FID 831

We have the confirmation from Eikon Content team that "CTBTR_1 or FID 831 will be populated with the contributor's name if the RIC is a contributed RIC. <BBBBNK20YCD=R> is a composite RIC, hence REUTERS EOD is displayed". However when we tried to return the data for CTBTR_1 field of RIC BBBBNK20YCD=R, nothing returns.

elektronrefinitiv-realtimeelektron-sdk
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The client has raised this question as a case. @jirapongse.phuriphanvichai is taking care of this case.

<AHS>

This case 07398603 is in still in progress. Extend triage.

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CTBTR_1 is available in the refresh message. The client can run a StarterConsumer example in the RFA.NET 8.0.1.L1 package to subscribe to BBBBNK20YCD=R and then verify the retrieved data.

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@Hoang

not sure what is product service package you are using to access this FID. If you are on TRKD packages via Elektron Connect then this FID is not supported. I strongly believe your entitlements are associated with TRKD hence you do not see this field. Alternatively you can try using this field CF_SOURCE or 5369.

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