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Aprin.freddy avatar image
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https://api.thohttps://api.thomsonreuters.com/permid/calaismsonreuters.com/permid/calais

Dear Sir or Madam,

since morning early I have 502 error in my demo application for one of Microservices of my master thesis. please inform me if the url is changed or how can I fix that problem because I have presentation in one week. :-S

java.io.IOException: Server returned HTTP response code: 502 for URL: https://api.thomsonreuters.com/permid/calais at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1913) at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1509) at java.base/sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:245) at opencalais.OpenCalaisImpl.getTag(OpenCalaisImpl.java:41) at dkproparent.DKProparentImpl.getText(DKProparentImpl.java:26) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.base/java.lang.reflect.Method.invoke(Method.java:564) at java.rmi/sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:359) at java.rmi/sun.rmi.transport.Transport$1.run(Transport.java:200) at java.rmi/sun.rmi.transport.Transport$1.run(Transport.java:197) at java.base/java.security.AccessController.doPrivileged(Native Method) at java.rmi/sun.rmi.transport.Transport.serviceCall(Transport.java:196) at java.rmi/sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:562) at java.rmi/sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(TCPTransport.java:796) at java.rmi/sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.lambda$run$0(TCPTransport.java:677) at java.base/java.security.AccessController.doPrivileged(Native Method) at java.rmi/sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:676) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1135) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)

on the url we have:

An error occurred.

Sorry, the page you are looking for is currently unavailable.
Please try again later.

errorpermid-apiintelligent-tagging-apiintelligent-taggingopen-calais-apisemantic-metadata-taggingextractionerror-502
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pimchaya.wongrukun01 avatar image   pimchaya.wongrukun01

Contacted permid support team, pgosupportpermid@thomsonreuters.com

Alex Putkov.1 avatar image   Alex Putkov.1

@Aprin.freddy
Thank you for your participation in the forum. Are any of the replies below satisfactory in resolving your query? If yes please click the 'Accept' text next to the reply that best answers your question. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,
-AHS

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zoya faberov avatar image
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Hello @Aprin.freddy and all,

Please be informed that there was a confirmed issue in apiGarden yesterday for external and internal users. That has been resolved now.

@Aprin.freddy kindly confirm on your side, if you not seeing the issue anymore?

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zoya faberov avatar image
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Hello @Aprin.freddy,

I have just tested https://api.thomsonreuters.com/permid/calais via

Swagger Dev Portal Tool

The response came back as expected, status 200 and tagged.

It looks like the issue, that you have experienced, was transient and is now gone?

Please confirm that you are currently able to request from OpenPermid Calais, if you still

experience the issue in your custom application, try testing with the swagger tool, and let us know how that works for you?

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Aprin.freddy avatar image
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Dear farberov,

thanks for your time and answer.

today I got semantic tags but from 10 request I got 6 time code: 502 for URL: https://api.thomsonreuters.com/permid/calais. null

please click on :https://api.thomsonreuters.com/permid/calais

before this week Calais was reliable and I was thinking to add it to my project. but if it continue in this way I will switch to other knowledge extraction tool like .FRED

Best regards

farbod.aprin@stud.uni-due.de

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zoya faberov avatar image   zoya faberov

Hello @Aprin.freddy,

I will convey this additional information to the appropriate Refinitiv team to be investigated.

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Aprin.freddy avatar image
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I tired separately at Swagger Dev Portal Tool you can see the error


screenshot-2019-03-12-191813.png (91.1 KiB)
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Aprin.freddy avatar image Aprin.freddy

Still not stable server response 502

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zoya faberov avatar image
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Hello @Aprin.freddy,

Could you please describe how often you are requesting?

You are aware that your user is allowed to make only one Calais request per second, right?

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Aprin.freddy avatar image
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Problem is Solved I am not getting 502 anymore ! thanks TH developer team for quick response. 20.03.2019

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