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brian.p.coburn1 avatar image
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Send order failed: Orders My Not Be Placed

ORDER hOrder = new ORDER();
Object err = null;
Object result;

hOrder.Side = "Buy";
hOrder.Symbol = "A";
hOrder.Quantity = "1";
hOrder.PriceType = "Market";
hOrder.Exchange = "DEMO DMA";
hOrder.TIF = "Day";
hOrder.Price = "88.00";
hOrder.Ticket = "Bypass";
hOrder.Account = "DEMO";

result = hOrder.Submit(ref err);

System.Console.WriteLine(result + " " + err);
Console.ReadLine();

Using this c# code to try to place an order. I thought it should be relatively straightforward, but I'm getting an error saying "Send order failed: Orders My Not Be Placed"

redi-apidemo
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Jirapongse avatar image   Jirapongse

We have contacted REDI support to verify this problem.

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zoya faberov avatar image
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Hello @brian.p.coburn1,

We have just confirmed that Prophecy has a risk rule in place to block all orders. You will need to work with Prophecy to get the rule modified/changed.

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brian.p.coburn1 avatar image brian.p.coburn1

Thanks, we resolved this issue with Prophecy and can now issue orders.

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brian.p.coburn1 avatar image
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@Brian.Mullane

Is this similar to this problem? Is there an issue with my DEMO account?

https://community.developers.refinitiv.com/questions/31595/no-order-execution-in-testdemo-environment.html

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zoya faberov avatar image   zoya faberov

Hello @brian.p.coburn1,

We are looking to run some checks on our side on your REDI id. As you have not registered for developers portal with your company mail, does not help us to link to your REDI id. Please comment your registered REDI email, or REDI ID so we can check it?

Thanks,

-Zoya

brian.p.coburn1 avatar image   brian.p.coburn1 zoya faberov

Hi @zoya.farberov,

Thanks for looking into this. I only have my username, -------

zoya faberov avatar image   zoya faberov brian.p.coburn1

Hello @brian.p.coburn1,

In your account, we could see one trade, that failed a safety check, i.e. resulted in a popup, and would not proceed until the user clicked yes on the popup, to let it proceed.

10:10:35 "Buy price of 10.33 above NBBO of 10.19. Do you want to continue?"

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zoya faberov avatar image
32.2k ●40 ●11 ●20

Hello @brian.p.coburn1,

The demo route should be up till 8:30. I.e. available at 6:30pm.

Could you please run REDIPlus GUI, log in, and run the c# example, to submit an order, with the logged in account name used with REDIPlus GUI,

at this time,

to verify if the issue persists?

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brian.p.coburn1 avatar image brian.p.coburn1

Yes, the issue still persists

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