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Accepted
108 1 1 4

Error code 1404 | No datapoint found with provided name

Everything was good yesterday. However, all command will report error 1404 | No datapoint found with provided name today. I didn't change anything. I tried to restart eikon and my pc, which didn't work. 'ek.set_app_key' is still fine. I just cannot get any data.

eikoneikon-data-apirefinitiv-dataplatform-eikonworkspaceworkspace-data-api
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I have the same problem.
Even basic data retrieval doesn't work right now, but worked yesterday.

import eikon as ek ek.set_app_key('YOUR_APP_KEY')
print(ek.__version__)
data = ek.get_timeseries('EUR=', start_date='2019-01-10', end_date='2019-06-10') print(data)

15 Answers

Upvotes
Accepted
7.6k 15 6 9

It looks like there is some problem on backend/server side and it has been resolved.

I just tested the python codes and it working now.

FYI It relates with Hot Topic case: 07699945 , INC2157060
ALERT5 Thomson Reuters Eikon - Multiple Applications - Were Disrupted
It looks like primary server were down and the service has been recovered at 5:35GMT.


capture.jpg (55.3 KiB)
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Thanks,that helped me really much here!

Upvotes
63 10 17 19

I'm facing the same problem. Upgraded Eikon to v 1.0.1. Now getting

module 'eikon' has no attribute 'Profile'

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Upvotes
1 0 0 1

I am facing the same problem. Can't get a single data today. It is showing EikonError: Error code 1404 | No datapoint found with provided name

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Upvotes
108 1 1 4
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Upvotes
39 5 6 6

Still seeing this issue

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Upvotes
1 5 3 8

I'm facing the same problem in Tokyo at 12-Jun 12:57.

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1 0 0 1

I am still facing the same problem, in Hong Kong.

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3 0 0 2

I have the same problem in Seoul

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1 0 0 2

I have the same issue in Tokyo since 10a

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Upvotes
73 1 4 6

Same issue, Python 3.6.7, eikon version 1.0.1.

File "c:\bin3\Python36\lib\site-packages\eikon\data_grid.py", line 186, in get_data
    result = eikon.json_requests.send_json_request(_endpoint, payload, debug=debug)
  File "c:\bin3\Python36\lib\site-packages\eikon\json_requests.py", line 118, in send_json_request
    _check_server_error(result)
  File "c:\bin3\Python36\lib\site-packages\eikon\json_requests.py", line 194, in _check_server_error
    raise EikonError(int(server_response['ErrorCode']), error_message)
eikon.eikonError.EikonError: Error code 1404 | No datapoint found with provided name
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Upvotes
39 5 6 6

It looks like the key I generated in Eikon Desktop is gone - I regenerated another one but no success either.

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Upvotes
108 1 1 4

The problem is fixed. I didn't do anything. I believe the error occurred in the Eikon data server.

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Upvotes
39 5 6 6

Yes it is working again (I'm in London). Would be interested to know what happened.

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Upvotes
1 0 0 1

it is working now.

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Upvote
18.2k 21 13 21

Hi,

It should be working fine now.


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