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kunlunyang avatar image
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Eikon API Proxy needs authentication after wake up from sleep

Hi,

After I wake up my computer from sleep, Eikon API responds with following error message to my get_timeseries() request. I am using R package to connect to Eikon.

PPXDK00
[1] "Request *************************************"
{"Entity":{"E":["TimeSeries"],"W":{"rics":[["PPXDK00"]],"fields":[["TIMESTAMP"],["CLOSE"]],"interval":["daily"],"startdate":["2019-07-19T00:00:00"],"enddate":["2019-07-22T00:00:00"]}}}"Response *************************************"
[1] "Eikon API Proxy requires authentication."
[1] "Response status *************************************"
[1] 401

I tried to run another eikonapir::set_app_id() but it didn't resolve the issue.

I will need to restart Eikon application to resume using Eikon API. This is time-consuming. Could you please try re-producing this?

Thanks.

eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-api
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wasin.w avatar image   wasin.w

Hello @kunlunyang

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?

If so please can you click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question.

Thanks,

AHS

veerapath.rungruengrayubkul avatar image   veerapath.rungruengrayubkul

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

AHS

1 Answer

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Alex Putkov.1 avatar image
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This is a known issue. For details see
https://community.developers.refinitiv.com/answers/44083/view.html

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