DataStream API service not avaialbel on 24 Jul?

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Question by yookychen · Jul 24, 2019 at 09:54 PM · datastream datastream web service

DataStream API service not avaialbel on 24 Jul?

We have a daily process to get datastream market data from the web API, but last night if failed due to below error

The HTTP service located at http://product.datastream.com/dswsclient/V1/DSService.svc is unavailable.

Is there any support I can contact?

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Answer 1 · 2019-07-25T03:49:10Z

REFINITIV

Best Answer

Answer by Monika.Stankovic · Jul 25, 2019 at 03:49 AM

@yookychen

For connectivity issues please open a support ticket via MyRefinitiv and by using "Get support", under "Product and Content" select most suitable question. In this case under "Product" you can select "I have connectivity issue" with choosing Datastream WebService from drop down list.

In order for Help Desk to effectively respond I would advise providing in the service request description of the issue, your Datastream Child Id and exact time when the error message occurred (date and time in local time zone).

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yookychen · Jul 25, 2019 at 03:50 AM 0

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thanks, the support ticket 07825387 had raised and now in communication with support.

DataStream API service not avaialbel on 24 Jul?

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