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Cannot Install Eikon with Office 2019

eikoneikon-data-apipythonworkspaceworkspace-data-apirefinitiv-dataplatform-eikonsetupms-office
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I have Microsoft Office 2019 Version 1908 64-bit installed on my PC, including Excel, Word, Powerpoint, Onenote. But Eikon installer tell me it need a 64-bit version office to run: "Microsoft Office: Installed: Office 2016 32-bit Click-to-Run, Missing: Office 64-bit". What shall I do to install Eikon on my PC?

Here is what Eikon installer told me.

capture.png (25.9 KiB)

https://www.refinitiv.com/en/products/eikon-trading-software/download-eikon#required-supported

Required and supported software for 32-bit and 64-bit:

- Microsoft Office 2010 SP1+ KB2598139, SP2 - Professional Plus

- Microsoft Office 2013 SP1(2) - Professional Plus

- Microsoft Office 365 with Office 2013 – ProPlus and Enterprise E3

- Microsoft Office 2016(3) - Professional Plus

- Microsoft Office 365 with Office 2016(3) – ProPlus and Enterprise E3

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Hi @raptorsun

This forum is moderated by developer.

For Eikon Desktop installation issue, please contact Refivitiv helpdesk at this URL.

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I have been facing a similar issue with my office 365. After microsoft office 365 download from the official website when I try to install it shows me error code 3-4 which I did not resolve, and if anyone knows how to solve the issue then suggest to me.



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