question

Upvotes
Accepted
45 7 10 10

COM api : EikonDesktopDataApi connection bug

Hello,

I'm using the Eikon COM api. I observe quite often that the Eikon software lose connection with the server. When it happens a card is displayed on the top right of the screen with the message "Eikon connection lost". (Connection is back after few seconds usually)

It is not really a problem but I realized that when it happens, all application using EikonDesktopDataAPI cannot connect to the API (even after restart). The event OnStatusChanged is never called. The only solution is to restart Eikon completely.

Is this problem known ?

Thank you

eikoneikon-com-api
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Answer

· Write an Answer
Upvotes
Accepted
24.4k 53 17 14

Hello @someName

Please be inform that the Q&A forum is for API usage questions. For the issue, I suggest you contact Eikon help-desk via https://my.refinitiv.com to help you verify the problem.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.