Discover Refinitiv
MyRefinitiv Refinitiv Perspectives Careers
Created with Sketch.
All APIs Questions & Answers  Register |  Login
Ask a question
  • Questions
  • Tags
  • Badges
  • Unanswered
Search:
  • Home /
  • Eikon Data APIs /
avatar image
Question by a.prate · Oct 23, 2019 at 08:33 AM · python api eikondata apimac

Eikon Data API for mac shuts down after 5 sec

I have an issue using the Eikon Data API on my mac. It opens 5 seconds then shut down with no message. Here is an extract of the log :
```
Bootstrap: Download Platform config failed
Bootstrap: { Error: Net request was unsuccessful: Internal Server Error.
at req.then (/Applications/Eikon API Proxy.app/Contents/Resources/app.asar/src/df-core/src/net/index.ts:50:43)
at <anonymous>
at process._tickCallback (internal/process/next_tick.js:109:7) code: 500, serverMessage: ‘Internal Server Error’ }
heartbeat committed: 200, OK
{ Response:
{ Heartbeat:
{ network: ‘1’,
region: ‘emea1’,
url: ’http://emea1.heartbeat.cp.thomsonreuters.com'} } }
```

- tested on macOS Mojave then Catalina
Macbook pro 2017, 2,3Ghz i5, 16GB

- Eikon Data API 1.0.102 (uninstalled - Reinstalled several times)

- mac restarted several times

People who like this

0 Show 0
Comment
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

2 Replies

  • Sort: 
avatar image
REFINITIV
Best Answer
Answer by august.guillen · Nov 01, 2019 at 11:08 AM

Hi @a.prate


Try to run the following command from Terminal (please note 2 minuses before resetCache):


/Applications/Eikon\ API\ Proxy.app/Contents/MacOS/Eikon\ API\ Proxy --resetCache


This will empty cache located in Library/Application Support/Eikon API Proxy folder.

Then reboot your machine and see if the issue will persist.

Comment

People who like this

0 Show 0 · Share
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

avatar image
REFINITIV
Answer by chavalit.jintamalit · Oct 23, 2019 at 12:23 PM

Hi @a.prate

It seems like a machine-specific issue.

If it is reproducible, please contact Refinitiv Helpdesk at https://my.refinitiv.com/

Comment

People who like this

0 Show 3 · Share
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

avatar image
a.prate · Oct 23, 2019 at 12:36 PM 0
Share

Already done, and they sent me here... (ticket 08086195 )

avatar image
REFINITIV
chavalit.jintamalit ♦♦ a.prate · Oct 24, 2019 at 05:34 AM 0
Share

Hi @a.prate

My senior colleague notified helpdesk to work on your case no. 08086195 with an appropriated technical support group.

avatar image
a.prate chavalit.jintamalit ♦♦ · Oct 28, 2019 at 08:35 AM 0
Share

Hello, We still have no news from them...

Watch this question

Add to watch list
Add to your watch list to receive emailed updates for this question. Too many emails? Change your settings >
9 People are following this question.

Related Questions

Get ID changes using Python API.

Would like to classify all funds the same ie: Exchange Traded Funds (ETFs) , Mutual funds etc. What data item code can I use that will blanket cover the different funds?

Search for a company's RIC by its name in PYTHON on Mac

Time Series retrieval using Python API shows NaN as result

Historical company guidance data

  • Feedback
  • Copyright
  • Cookie Policy
  • Privacy Statement
  • Terms of Use
  • Careers
  • Anonymous
  • Sign in
  • Create
  • Ask a question
  • Spaces
  • Alpha
  • App Studio
  • Block Chain
  • Bot Platform
  • Calais
  • Connected Risk APIs
  • DSS
  • Data Fusion
  • Data Model Discovery
  • Datastream
  • Eikon COM
  • Eikon Data APIs
  • Elektron
    • EMA
    • ETA
    • WebSocket API
  • Legal One
  • Messenger Bot
  • Messenger Side by Side
  • ONESOURCE
    • Indirect Tax
  • Open PermID
    • Entity Search
  • Org ID
  • PAM
    • PAM - Logging
  • ProView
  • ProView Internal
  • Product Insight
  • Project Tracking
  • Refinitiv Data Platform
    • Refinitiv Data Platform Libraries
  • Rose's Space
  • Screening
    • Qual-ID API
    • Screening Deployed
    • Screening Online
    • World-Check One
    • World-Check One Zero Footprint
  • Side by Side Integration API
  • TR Knowledge Graph
  • TREP APIs
    • CAT
    • DACS Station
    • Open DACS
    • RFA
    • UPA
  • TREP Infrastructure
  • TRIT
  • TRKD
  • TRTH
  • Thomson One Smart
  • Transactions
    • REDI API
  • Velocity Analytics
  • Wealth Management Web Services
  • World-Check Data File
  • Explore
  • Tags
  • Questions
  • Badges