Upgrade from Eikon -> Workspace. Learn about programming differences.

For a deeper look into our Eikon Data API, look into:

Overview |  Quickstart |  Documentation |  Downloads |  Tutorials |  Articles

question

Upvotes
Accepted
53 6 3 6

EikonError: Error code 404 | Backend error. Failed to deserialize backend response.

Hi, on random moments I am getting the following error message:


EikonError: Error code 404 | Backend error. Failed to deserialize backend response. Expected valid JSON. Error: invalid character '<' looking for beginning of value

on the query:

ek.get_data(['BOc2','BOc3'],['CF_BID','CF_ASK','CONTR_MNTH'])


As the query does return the expected data after trying again until it succeeded, I expect there is currently a server error of some sorts.

Is there a disruption currently?

eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-api
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Hello @eddy_de_groot

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question.

Thanks,


AHS



Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

AHS

1 Answer

· Write an Answer
Upvotes
Accepted
10.2k 18 6 9

Hi @eddy_de_groot unfortunately a number of users (myself included) have been experiencing this intermittent behaviour since yesterday - I have asked the Product Owner to check the service.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.