facing Ongoing Screening (OGS) issue for few records randomly.

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Question by manjusha.batchu · Mar 12, 2020 at 11:41 AM · world check one api screening wc1api world check one - update case

facing Ongoing Screening (OGS) issue for few records randomly.

Hi,

We are facing the OGS issue for our production records where the screening value is not setted. nearly for 1k records we had the value as No. actually it should be setted to yes using our custom code.The same code was working fine for the rest of the records.
so can you please provide us the detail reason why the records were supposed to fail for few records.
we had this as P1 issue in our production environment.
please help us ASAP.

@irfan.khan , @rakesh.patel1

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REFINITIV

Irfan.Khan ♦♦ · Mar 25, 2020 at 09:44 AM 0

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@zoya.farberov @jirapongse.phuriphanvichai

Can you please check if this spam? Thanks.

Answer 1 · 2020-03-17T10:15:03Z

REFINITIV

Best Answer

Answer by Irfan.Khan · Mar 17, 2020 at 10:15 AM

@manjusha.batchu

Apologies for a delayed response on this.

Please raise this to support by using the link below. Kindly keep me in cc when u do this.

https://my.refinitiv.com/content/mytr/en/productsupport.html?productName=Thomson%20Reuters%20World-Check%20One%20API

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facing Ongoing Screening (OGS) issue for few records randomly.

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