MediaCheck Invalid Provider Type Error
Hello,
We are using world-check apis to get mediacheck results. Few weeks back the APIs were working fine but suddenly it started giving an error:
When we try to call this endpoint: /mediacheck/results
Response:
[
{
"error": "INVALID_PROVIDER_TYPE",
"cause": "This operation has failed. You specified case ID without MEDIA_CHECK provider."
}
]
Below is a sample payload for screening the case which was working perfectly fine. But now it’s not working.
{
"groupId": "{ {group-id}}",
"entityType": "ORGANISATION",
"providerTypes": ["WATCHLIST"],
"name": "CITIGROUP INC",
"customFields": [],
"secondaryFields": []
}
I have the changed the payload but still it’s throwing an error.
{
"groupId": "{ {group-id}}",
"entityType": "ORGANISATION",
"providerTypes": ["WATCHLIST", “MEDIA_CHECK”],
"name": "CITIGROUP INC",
"customFields": [],
"secondaryFields": []
}
This is the pilot URL which we are using : rms-world-check-one-api-pilot.thomsonreuters.com
Thank you for the details over email.
As concluded the issue you are facing was as you were using parent group which did not have media check capabilities. After the media check is enabled for your parent group, the issue has been resolved.
Please raise a new query if you need further assistance with World-Check One API.
Thank you for your quuery.
Can you please share the case-system-id of the cases to investigate further?
Case System ID : 5nzbfq9cd80h1el76lav2vam0
Please help us out as soon as possible. We need to fix this asap.
Reminder ! We need to fix this issue before end of day today. Kindly someone look into this issue as high priority.
I have sent you an email seeking more information about the account. Could you please provide us the requested information over email?