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Question by sagarmanohara.rao-ext · Apr 22, 2020 at 03:11 AM · pythonworld-checkworld-check-one

MediaCheck Invalid Provider Type Error

Hello,


We are using world-check apis to get mediacheck results. Few weeks back the APIs were working fine but suddenly it started giving an error:


When we try to call this endpoint: /mediacheck/results


Response:

[

{

"error": "INVALID_PROVIDER_TYPE",

"cause": "This operation has failed. You specified case ID without MEDIA_CHECK provider."

}

]



Below is a sample payload for screening the case which was working perfectly fine. But now it’s not working.


{

"groupId": "{ {group-id}}",

"entityType": "ORGANISATION",

"providerTypes": ["WATCHLIST"],

"name": "CITIGROUP INC",

"customFields": [],

"secondaryFields": []

}



I have the changed the payload but still it’s throwing an error.


{

"groupId": "{ {group-id}}",

"entityType": "ORGANISATION",

"providerTypes": ["WATCHLIST", “MEDIA_CHECK”],

"name": "CITIGROUP INC",

"customFields": [],

"secondaryFields": []

}


This is the pilot URL which we are using : rms-world-check-one-api-pilot.thomsonreuters.com

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Answer by Prabhjyot · Apr 23, 2020 at 01:23 PM

@sagarmanohara.rao-ext,

Thank you for the details over email.

As concluded the issue you are facing was as you were using parent group which did not have media check capabilities. After the media check is enabled for your parent group, the issue has been resolved.

Please raise a new query if you need further assistance with World-Check One API.

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Answer by Prabhjyot · Apr 22, 2020 at 04:36 AM

@sagarmanohara.rao-ext,

Thank you for your quuery.

Can you please share the case-system-id of the cases to investigate further?

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Answer by sagarmanohara.rao-ext · Apr 22, 2020 at 05:17 AM

Case System ID : 5nzbfq9cd80h1el76lav2vam0

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Answer by sagarmanohara.rao-ext · Apr 22, 2020 at 06:49 AM

Please help us out as soon as possible. We need to fix this asap.

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Answer by sagarmanohara.rao-ext · Apr 22, 2020 at 08:06 AM

Reminder ! We need to fix this issue before end of day today. Kindly someone look into this issue as high priority.

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Prabhjyot ♦♦ · Apr 22, 2020 at 08:44 AM 0
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@sagarmanohara.rao-ext,

I have sent you an email seeking more information about the account. Could you please provide us the requested information over email?

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