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svilen avatar image
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eikonapir - error 502

I am new in eikon api for R. When I try to get data I have this error:

> get_data("MSFT.O","TR.ISIN", debug=TRUE)
[1] "Request *************************************"
{"Entity":{"E":["DataGrid"],"W":{"instruments":[["MSFT.O"]],"fields":[{"name":["TR.ISIN"]}]}}} 
[1] "Response *************************************"
[1] "<!DOCTYPE html>...Requested URL:\r\n\t\t\t</div>\r\n\t\t\r\n\t\t\t<div class=\"span6\">\r\n\t\t\t\thttp://localhost:9000/api/v1/data\r\n\t\t\t</div>\r\n\t\t</div>\r\n\r\n\t\t<div class=\"row\">\r\n\t\t\t<div class=\"span2 label\">\r\n\t\t\t\tReason:\r\n\t\t\t</div>\r\n\t\t\r\n\t\t\t<div class=\"span6\">\r\n\t\t\t\tInvalid argument\r\n\t\t\t</div>\r\n\t\t</div>..."
[1] "Response status *************************************"
[1] 502
Error in print.default("HTTP Error, code= ", response$status_code, sep = "") : 
  invalid 'digits' argument

I think it used to work several weeks ago.

There is a proxy in my enviroment but I do not have to explicitly set it in order to install packages or download files in R.

http://localhost:9000/ping?all

{"port":9000,"mode":"eikon4","pid":30764,"hasSecure":true,"startedTime":"Wed May 13 2020 09:25:01 GMT+0300 (FLE Daylight Time)","subApps":[{"path":"/heap"},{"path":"/ping"},{"path":"/sxs","data":{"hasSecure":true,"sxsApps":{}}},{"path":"/api"},{"path":"/sxs/v1/services/messenger"}]}

http://localhost:9000/api/v1/

{"code":404,"message":"Not Found","statusMessage":"Not Found"}
eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-apieikon-data-api-r
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veerapath.rungruengrayubkul avatar image   veerapath.rungruengrayubkul

Hello @svilen,

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?

If yes, please click the 'Accept' text next to the reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

AHS

pimchaya.wongrukun01 avatar image   pimchaya.wongrukun01

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

AHS

3 Answers

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Jirapongse avatar image
79.1k ●250 ●52 ●74

@svilen

You can do a quick check with the curl command, as shown below.

curl -H "Content-Type: application/json" -H "x-tr-applicationid: <app_id>" -L -X POST -v -d "{\"Entity\": {\"E\": \"DataGrid\",\"W\": {\"fields\": [{\"name\": \"TR.ISIN\"}],\"instruments\": [\"MSFT.O\"]}}}" http://localhost:9000/api/v1/data

Please change <app_id> to your application id.

If the curl command gets the same error code 502, it could be a problem in the machine's settings.

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svilen avatar image svilen

@jirapongse.phuriphanvichai I've checked with the curl command (outside R) and I get the same error message. Could you please tell me which machine's settings could cause the issue?

Jirapongse avatar image Jirapongse svilen

You mentioned about proxy in the question. It could be a proxy or firewall.

If you know the proxy settings, you can try to run the curl command with the proxy parameters.

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jason.ramchandani01 avatar image
10.2k ●18 ●6 ●9

Hi @svilen if you are using the eikonapir library - you would need to uninstall and reinstall a new updated library which fixed some bugs - details are available in this post

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svilen avatar image svilen

@jason.ramchandani I reinstalled the library but it did not helped and I have the same error.

jason.ramchandani01 avatar image jason.ramchandani01

Have you tried 

set_proxy_port(9000L)
svilen avatar image svilen jason.ramchandani01

Yes, but with no success

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zoya faberov avatar image
32.2k ●40 ●11 ●20

Hello @svilen,

In addition to the answer by @jason.ramchandani, please also note, that Eikonapir is not officially supported by Refinitiv. You can reach the creator for support directly at EikonAPIR on GitHub.

As an additional approach, and as environment setup issue appears to be likely, you may find article Eikon Data API(Python) Troubleshooting to be of help, especially so if you have any Python experience. If this is the case, you may also be on an easier path by following Quick Start For EDAPI Python. Once you are seeing the results in Python, move to R next.

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