Hello,
I was in touch with Refinitiv by mail, case 08779993 (download pdf report for a case), I was invited to post a support request here.
Can you help me with the case?
Thank you.
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Case id 08779993
<AHS only>
Hello @Prabhjyot.Mandla,
Will you be able to help take a look at a support case on behalf of a client?
Case ID reported above is mis-reported.
See correct case number 08781287
Created Date 6/2/2020
direct link:
Link https://refinitiv.my.salesforce.com/5001W00001geFAN?srPos=0&srKp=500
-> Details
Appears to have been cooking since 19.11.2019 , so reporting on dev forums if the client's solution to escalating the matter
<AHS only>
Hello @Prabhjyot.Mandla,
Will you be able to help take a look at a support case on behalf of a client?
Case ID reported above is mis-reported.
See correct case number 08781287
Created Date 6/2/2020
direct link:
Link https://refinitiv.my.salesforce.com/5001W00001geFAN?srPos=0&srKp=500
-> Details
Appears to have been cooking since 19.11.2019 , so reporting on dev forums if the client's solution to escalating the matter
<AHS only>
Hello @Prabhjyot.Mandla,
Will you be able to help take a look at a support case on behalf of a client?
Case ID reported above is mis-reported.
See correct case number 08781287
Created Date 6/2/2020
direct link:
Link https://refinitiv.my.salesforce.com/5001W00001geFAN?srPos=0&srKp=500
-> Details
Appears to have been cooking since 19.11.2019 , so reporting on dev forums if the client's solution to escalating the matter
Hello @claba,
As you already have taken the right action to investigate the issue, and have a support case opened to investigate the matter (BTW, from my search, it appears to be case 08781287 and not what the question states, the support experts will take lead in the investigation, and lease with other internal Refinitiv groups if it will be required.
This forum is best suited for Refinitiv API general questions and discussions, and can be of most help on these.
Just in case, I have alerted the group to the case's progress, as well.
Hello @claba,
As you already have taken the right action to investigate the issue, and have a support case opened to investigate the matter (BTW, from my search, it appears to be case 08781287 and not what the question states, the support experts will take lead in the investigation, and lease with other internal Refinitiv groups if it will be required.
This forum is best suited for Refinitiv API general questions and discussions, and can be of most help on these.
Just in case, I have alerted the group to the case's progress, as well.
