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ERT in Cloud: failed to send AuthToken request

Since June 2, we are having problem with login to ERT in Cloud service.

First, on June 2, our connection to ADS failed with following error from Elektron SDK (ETA):

<D:\Jenkins\workspace\ESDKCore_RCDEV\OS\VS150-64\rcdev\source\esdk\Cpp-C\Eta\Impl\Transport\rsslSocketTransportImpl.c:617> Error:1002 ipcRead() failure. Connection reset by peer


After that all attempts to login again failed and keep failing now. Connection to ADS itself can be established as below.

Addresss: emea-1.pricing.streaming.edp.thomsonreuters.com

Port: 14002

------------

Connected to ads3.2.1.L1.linux.tis.rrg 64-bit device.


However, requests to get authentication token from https://api.refinitiv.com/auth/oauth2/v1/token/ fail because connection cannot be established.

As you can see in attached screenshot of TcpView, connection to get auth token stays in SYN_SENT and then is timed out.


Because it is HTTPS, could it be some issue with SSL certificates?


Please advise.

Serge

elektronrefinitiv-realtimeelektron-sdkrrteta-apielektron-transport-api
tcp.png (4.5 KiB)
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Jirapongse avatar image   Jirapongse

@Serge

Hi,

Thank you for your participation in the forum.

Are any of the replies below satisfactory in resolving your query?

If yes please click the 'Accept' text next to the most appropriate reply. This will guide all community members who have a similar question.

Otherwise please post again offering further insight into your question.

Thanks,

AHS

3 Answers

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umer.nalla avatar image
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Hi @Serge

Thanks for posting - that seems to further confirm this is a connectivity / server type issue and not an API/Coding related matter.

The ERT in Cloud support team has access to the server diagnostics etc and will be the best placed to assist in this matter.

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umer.nalla avatar image
25.3k ●87 ●12 ●25

Hi @Serge

This sounds like an issue that needs investigating by the ERT in Cloud team - which is outside the scope of this forum - whose main purpose is to assist with coding and API usage issues.

I have raised a ticket using your supplied email address - so they should be in touch directly with you. The Ticket Reference is 08788771

You can raise support tickets for connectivity type issues directly at My Refinitiv

If you don't hear anything from them soon, please post back here so someone can escalate.

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Serge avatar image
19 ●4 ●8 ●8

Hi @Umer

Thank you. Will do.

By the way, the simple curl test gives me this.

curl -v --data "username=<USERID>&password=<PWD>&client_id=<USERID>&grant_type=password&scope=trapi&takeExclusiveSignOnControl=true" https://api.refinitiv.com/auth/oauth2/v1/token

* About to connect() to api.refinitiv.com port 443 (#0)

* Trying 52.74.176.218...

* Connection refused

* Trying 52.77.94.222...

* Timed out

* Trying 52.220.103.94...

* Timed out

* couldn't connect to host

* Closing connection #0

curl: (7) couldn't connect to host

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