Discover Refinitiv
MyRefinitiv Refinitiv Perspectives Careers
Created with Sketch.
All APIs Questions & Answers  Register |  Login
Ask a question
  • Questions
  • Tags
  • Badges
  • Unanswered
Search:
  • Home /
  • Elektron /
  • ETA /
avatar image
Question by danai.ongvuttivate · Jun 23, 2020 at 10:37 AM · ETA

ETA return Error stateCode=14:Already open, streamState=4:Closed, dataState=2:Suspect for many RIC from ADH/ADS

Today we found that ETA return Error stateCode=14:Already open, streamState=4:Closed, dataState=2:Suspect for many RIC from ADH/ADS


Previously, we found only on some RIC. Buy today, most RIC return this error.


Any advice to resolve this error.

People who like this

0 Show 0
Comment
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

4 Replies

  • Sort: 
avatar image
REFINITIV
Best Answer
Answer by Pimchaya.Wongrukun · Jun 23, 2020 at 11:16 AM

Hello @danai.ongvuttivate

Please see the answer of this question which seems to be similar problem as you.

Comment

People who like this

0 Show 0 · Share
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

avatar image
Answer by danai.ongvuttivate · Jun 23, 2020 at 11:31 AM

Many thanks.


BTW, we already checked if this DACS user have not connected to ADS on ADS Server before make connection.


Is it enough to tell that my session have not already watching this item? Which thing we should aware more?

Comment

People who like this

0 Show 0 · Share
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

avatar image
Answer by danai.ongvuttivate · Jun 23, 2020 at 11:57 PM

More question is

1. specific Item = Reuters RIC code, right?

2. How to ensure that previous subscription open for a specific Item already closed.

3. Can we do auto close previous open subscription by new subscription

Comment

People who like this

0 Show 0 · Share
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

avatar image
REFINITIV
Answer by Pimchaya.Wongrukun · Jul 02, 2020 at 07:39 AM

Hello @danai.ongvuttivate

Sorry for late response.

According to your questions:

"we already checked if this DACS user have not connected to ADS on ADS Server before make connection.

Is it enough to tell that my session have not already watching this item? Which thing we should aware more?"

Answer: In my opinion, it should be enough. You can check if your session is watching any items in User Statistics under List of Users section when you run adsmon, The example below shows the user has open 2 items. If the user does not connect to ADS, the user is not shown in the List of Users section.

"1. specific Item = Reuters RIC code, right?"

Answer: Yes. specific Item means Reuters RIC code because ETA accepts only RIC to request its data.

"2. How to ensure that previous subscription open for a specific Item already closed."

Answer: Please make sure that you have closed the item before re-subscribe the items, you can see the example in MarketPriceHandler.closeStreams(..) method in <Elektron SDK Java>\Java\Eta\Applications\Examples\src\main\java\com\thomsonreuters\upa\examples\consumer which is ETA example or in <Elektron SDK Java>\Java\Eta\Applications\Examples\src\main\java\com\thomsonreuters\upa\valueadd\examples\consumer which is ETA ValueAdd example. Then, you may wait for a few seconds e.g.3 to make sure that the items has been closed on ADS before requesting the items again. Alternatively, you may check OpenItems from List of Users as explained above. If you want to check if the specific item e.g. IBM.N of your session has been closed from ADS or not, please contact ADS support team if there is any way to check this. You can submit the query to ADS support team via Product Support | MyRefiintiv and select Product to ADS-Advanced Distribution Server

"3. Can we do auto close previous open subscription by new subscription"

Answer: As far as I know, there is no way to do this. To re-subscribe the item, you should close the item on ADS first as explained in the answer of the question 2.


openitemsofuser.png (20.1 KiB)
Comment

People who like this

0 Show 0 · Share
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Watch this question

Add to watch list
Add to your watch list to receive emailed updates for this question. Too many emails? Change your settings >
8 People are following this question.

Related Questions

java.lang.NoClassDefFoundError: org/apache/http/HttpHost Error while running ETA

How to log a generic message?

When receiving an RSSL_MC_UPDATE for a symbol list, the RsslMap is empty

No data flow after resume

Host name resolved too often

  • Feedback
  • Copyright
  • Cookie Policy
  • Privacy Statement
  • Terms of Use
  • Careers
  • Anonymous
  • Sign in
  • Create
  • Ask a question
  • Spaces
  • Alpha
  • App Studio
  • Block Chain
  • Bot Platform
  • Calais
  • Connected Risk APIs
  • DSS
  • Data Fusion
  • Data Model Discovery
  • Datastream
  • Eikon COM
  • Eikon Data APIs
  • Elektron
    • EMA
    • ETA
    • WebSocket API
  • Legal One
  • Messenger Bot
  • Messenger Side by Side
  • ONESOURCE
    • Indirect Tax
  • Open PermID
    • Entity Search
  • Org ID
  • PAM
    • PAM - Logging
  • ProView
  • ProView Internal
  • Product Insight
  • Project Tracking
  • Refinitiv Data Platform
    • Refinitiv Data Platform Libraries
  • Rose's Space
  • Screening
    • Qual-ID API
    • Screening Deployed
    • Screening Online
    • World-Check One
    • World-Check One Zero Footprint
  • Side by Side Integration API
  • TR Knowledge Graph
  • TREP APIs
    • CAT
    • DACS Station
    • Open DACS
    • RFA
    • UPA
  • TREP Infrastructure
  • TRIT
  • TRKD
  • TRTH
  • Thomson One Smart
  • Transactions
    • REDI API
  • Velocity Analytics
  • Wealth Management Web Services
  • World-Check Data File
  • Explore
  • Tags
  • Questions
  • Badges