ETA return Error stateCode=14:Already open, streamState=4:Closed, dataState=2:Suspect for many RIC from ADH/ADS
Today we found that ETA return Error stateCode=14:Already open, streamState=4:Closed, dataState=2:Suspect for many RIC from ADH/ADS
Previously, we found only on some RIC. Buy today, most RIC return this error.
Any advice to resolve this error.
Hello @danai.ongvuttivate
Please see the answer of this question which seems to be similar problem as you.
Many thanks.
BTW, we already checked if this DACS user have not connected to ADS on ADS Server before make connection.
Is it enough to tell that my session have not already watching this item? Which thing we should aware more?
More question is
1. specific Item = Reuters RIC code, right?
2. How to ensure that previous subscription open for a specific Item already closed.
3. Can we do auto close previous open subscription by new subscription
Hello @danai.ongvuttivate
Sorry for late response.
According to your questions:
"we already checked if this DACS user have not connected to ADS on ADS Server before make connection.
Is it enough to tell that my session have not already watching this item? Which thing we should aware more?"
Answer: In my opinion, it should be enough. You can check if your session is watching any items in User Statistics under List of Users section when you run adsmon, The example below shows the user has open 2 items. If the user does not connect to ADS, the user is not shown in the List of Users section.
"1. specific Item = Reuters RIC code, right?"
Answer: Yes. specific Item means Reuters RIC code because ETA accepts only RIC to request its data.
"2. How to ensure that previous subscription open for a specific Item already closed."
Answer: Please make sure that you have closed the item before re-subscribe the items, you can see the example in MarketPriceHandler.closeStreams(..) method in <Elektron SDK Java>\Java\Eta\Applications\Examples\src\main\java\com\thomsonreuters\upa\examples\consumer which is ETA example or in <Elektron SDK Java>\Java\Eta\Applications\Examples\src\main\java\com\thomsonreuters\upa\valueadd\examples\consumer which is ETA ValueAdd example. Then, you may wait for a few seconds e.g.3 to make sure that the items has been closed on ADS before requesting the items again. Alternatively, you may check OpenItems from List of Users as explained above. If you want to check if the specific item e.g. IBM.N of your session has been closed from ADS or not, please contact ADS support team if there is any way to check this. You can submit the query to ADS support team via Product Support | MyRefiintiv and select Product to ADS-Advanced Distribution Server
"3. Can we do auto close previous open subscription by new subscription"
Answer: As far as I know, there is no way to do this. To re-subscribe the item, you should close the item on ADS first as explained in the answer of the question 2.