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"Access Denied" for Nasdaq Rics even though permissioned on Eikon

Hi everyone,


a client get's error code: 251658243 for Nasdaq RICs randomly where he can't download data for Nasdaq RICs via Eikon Data API anymore even though the same RIC works perfectly fine in Eikon (example: GB00BKZZ4R47.ST). This happens randomly to the customer and in no particular order.. he get's following error message:

His code looks like this:

Many thanks,

Almir

eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-apierrorauthenticationequities
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Hello @Almir Purisic

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question.

Thanks,


AHS

@Almir Purisic

Hi,

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

AHS

1 Answer

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Hi @Almir Purisic

The code in the question looks valid.

You can report this permission problem to Helpdesk.

Helpdesk should be able to check if any permission is missing or not.


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