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trodriguez avatar image
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Help - Error code 503 | Server Error: API Proxy is not available

Hi how are you!

Im having an issue when i try to launch my appi into jupyter, 

EikonError                                Traceback (most recent call last)
<ipython-input-5-1573465a72f8> in <module>
      3                           start_date = "2017-03-01",
      4                           end_date = "2020-06-12",
----> 5                           interval="daily")

~\Anaconda3\lib\site-packages\eikon\time_series.py in get_timeseries(rics, fields, start_date, end_date, interval, count, calendar, corax, normalize, raw_output, debug)
    176                 raise ValueError(error_msg)
    177 --> 178     ts_result = eikon.json_requests.send_json_request(TimeSeries_UDF_endpoint, payload, debug=debug)
    179     180     # Catch all errors to raise a warning

~\Anaconda3\lib\site-packages\eikon\json_requests.py in send_json_request(entity, payload, debug)
    128                 return result
    129             else:
--> 130                 _raise_for_status(response)
    131     132         except requests_async.exceptions.ConnectionError as connectionError:

~\Anaconda3\lib\site-packages\eikon\json_requests.py in _raise_for_status(response)
    251     if error_msg:
    252         logger.error('Error code {} | {}'.format(response.status_code, error_msg))
--> 253         raise EikonError(response.status_code, error_msg)

EikonError: Error code 503 | Server Error: API Proxy is not available

actually i dont know hoy to solve it!

could you please help me?

eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-api
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wasin.w avatar image   wasin.w

Hello @trodriguez

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question.

Thanks,


AHS

Jirapongse avatar image   Jirapongse

@trodriguez

Hi,

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

AHS

1 Answer

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chavalit-jintamalit avatar image
18.2k ●21 ●13 ●21

Hi @trodriguez

Please try to restart your machine, clear Eikon Cache and try again.

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