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kp123 avatar image
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Getting this error in Python Script: eikon.eikonError.EikonError: Error code 408 | Request timeout occured

I'm using the Eikon Data Api in a Python script that makes a get_news_headlines call every x minutes/hours. About 50% of the time I get this error: eikon.eikonError.EikonError: Error code 408 | Request timeout occured.

Looking for any ideas on how to fix this? 

while True:
      try:
            headlines = ek.get_news_headlines(query='Language:LEN AND Source:RTRS',20,datetime.datetime.now().utcnow() - datetime.timedelta(minutes=x), datetime.datetime.now().utcnow())

            time.sleep(x)
          
      except (ek.EikonError):
      print("Error")
           
eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-apierror-408
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veerapath.rungruengrayubkul avatar image   veerapath.rungruengrayubkul

@kp123

Hi,

Thank you for your participation in the forum. Is the reply below satisfactory in answering your question? If yes please click the 'Accept' text next to the most appropriate reply.

This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

AHS

wasin.w avatar image   wasin.w

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,


AHS


1 Answer

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pierre.faurel avatar image
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Hi,

time.sleep() has a none visible effect: it's freezing all the thread, including the code that's sending the request and waiting for the response.

If you pause your code with time.sleep() function for a long time (more than several seconds), you shoudl replace with one another solution (x should be given in seconds):

from datetime import datetime, timedelta 
from threading import Event 
timer_event = Event() 

while True: 
    try: 
        headline = ek.get_news_headlines(query='Language:LEN AND Source:RTRS', count=20, date_from=datetime.now().utcnow() - timedelta(minutes=x), date_to=datetime.now().utcnow())
        timer_event.wait(timeout=x*60)
    except(ek.EikonError): 
        print("Error")

or :

from datetime import datetime, timedelta 
import asyncio 

while True:
    try: 
        headline = ek.get_news_headlines(query='Language:LEN AND Source:RTRS',                                          count=20,                                          date_from=datetime.now().utcnow() - timedelta(minutes=x),                                          date_to=datetime.now().utcnow())
        asyncio.get_event_loop().run_until_complete(asyncio.sleep(x))
    except(ek.EikonError):
        print("Error")



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