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alexsunny734 avatar image
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Nasdaq Nordic via the Eikon Data API error?.

Hello,


a customer reported an issue with our Eikon Data API. He occasionally get following error message:


{'columnHeadersCount': 1,

'data': [['GB00BKZZ4R47.ST', None, None, None, None]],

'error': [{'code': 251658243,

'col': 1,

'message': "'Access Denied' for the instrument 'GB00BKZZ4R47.ST'",


This error occurs every once in a while and only on exchange "Nasdaq Nordics". Despite the "Access Denied" message he can use the very same RIC and get data in Eikon without any issues... What might be the potential issue with this one if not the permissioning ?


thanks

alexsunny

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wasin.w avatar image   wasin.w

Hello @alexsunny734

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question.

Thanks,


AHS

Alex Putkov.1 avatar image   Alex Putkov.1 wasin.w

@alexsunny734

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

-AHS

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chavalit-jintamalit avatar image
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Hi @alexsunny734

The error message suggests that it is a permission issue.

If the issue happens intermittently, I would suggest that you raise a ticket to Refinitiv Helpdesk.

https://my.refinitiv.com

Then ask the helpdesk to investigate and, if needed, escalate the ticket to Technical Support.

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