Cannot authenticate with WS API
We are getting either Type: Ping as response (instead of State/Data/Ok), or 500 Internal Server Error. It was working correctly yesterday, but no outages reported. Anyone seeing this too?
Can you try the RDP python sample - and see if the behavior is same. Are you behind a firewall/proxy?
Are you able to successfully use API playground?
I tried loggin in right now and it works:
>>> python rdpToken.py Getting OAuth access token... . . Getting a new token using Password Grant... Requesting from TOKEN_ENDPOINT: https://api.refinitiv.com/auth/oauth2/v1/token Saving the new token
Can you provide more details - which endpoint are you connecting to and what is the RIC? I presume you are connecting to cloud and not a local enterprise platform.
I tried amer-3 in cloud multiple times and was able to get data.
Right now I am getting 500 in response to request sent to
Actually right now the auth URL started to work but still the endpoint replies with Type: Ping when we try to open WS connection. We expect Data: Ok there. The endpoint we use is emea-1.pricing.streaming.edp.thomsonreuters.com . I will try Python script later, but is there anything wrong with this endpoint?
Yes, there seems to be some issue with emea-* endpoint. If you wait long enough (about 20 seconds), your will receive this status message:
RECEIVED:
[
{
"Domain":"Login",
"ID":1,
"Key":{
"Name":"AQIC5wM2LY4SfczkHaJTMllYQCXlINhiYt6Zt4BPpVp0R%2F8%3D%40AAJTSQACMjAAAlNLABM3NDM1NjUwNTYyMjY5MzM0ODI0AAJTMQACMzM%3D%23"
},
"State":{
"Code":"Timeout",
"Data":"Suspect",
"Stream":"Closed",
"Text":"A21: Access Denied. Timed out waiting for response from DACS server. Try request again."
},
"Type":"Status"
}
]
I will raise this internally. Meanwhile please use other ednpoints like amer-2 or amer-3.