Upgrade from Eikon -> Workspace. Learn about programming differences.

For a deeper look into our Eikon Data API, look into:

Overview |  Quickstart |  Documentation |  Downloads |  Tutorials |  Articles

question

Upvotes
Accepted
gordon.konheiser avatar image
23 ●4 ●3 ●6

How should I get support for the ThomsonReuters.Desktop.SDK.DataAccess API not responding

I would like to get to the bottom of an issue I am having with a basic request using the ThomsonReuters.Desktop.SDK.DataAccess. I had a question open but have not had a response since Thursday. I opened a new question this morning but it was closed by Gurpreet Bal.

As I mentioned in my previous question, I am able to run the example app, and I have rewritten a basic app a few times to query the api, Jirapongse Phuriphanvichal was able to run my code and retrieve a response.

So i am trying to isolate why I would be having an issue and if I cant get help here where would I get support ?

eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-apiapisupport
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

pimchaya.wongrukun01 avatar image   pimchaya.wongrukun01

Hello @gordon.konheiser

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?

If yes, please click the 'Accept' text next to the reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

AHS

2 Answers

· Write an Answer
Upvotes
Accepted
Alex Putkov.1 avatar image
39.4k ●77 ●11 ●27

@gordon.konheiser

Apologies for delay in responding on the original thread. I just replied to your latest post. Here's the link to my response.

https://community.developers.refinitiv.com/answers/69394/view.html

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Upvotes
gordon.konheiser avatar image
23 ●4 ●3 ●6

think you can close this thread

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.