I have Macbook, thus I use web version of Eikon. As I understand, my problem could be solved with Workspace, but as I have only Eikon for Commodities, they cannot grant access to Workspace.
So, the problem is that Eikon API Proxy for MacOS has started to work poorly. I have version 1.0.102. After I log-in into it, press Data Item Browser, I cannot find anything as it loads forever (see the screenshot below). Is there any more recent version of Eikon API Proxy for MacOS? Or maybe there's any other way to work things out? Thank you!
If the only problem is with launching Data Item Browser, a workaround is to use Eikon Web in a browser, do your data exploration using Data Item Browser or CodeCreator apps in Eikon Web, model your data retrieval using Codebook app in Eikon Web. Then, once you're satisfied with the code that retrieves data from Eikon you can copy & paste it from Codebook into whatever IDE you're using, and you can run this code with Eikon API Proxy.
I have the same issue.
Going to https://my.refinitiv.com/ for opening a ticket leads to a phone number. (For Germany: 0800 738 837 71 ).
Calling there leads to the developer community ( I was told they don't support the API and I should check the developer community site).