HTTP request failed: EikonError-UDF Core request failed. Gateway Time-out

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Question by rajanraju · Dec 05, 2020 at 01:32 AM · eikondataapi

HTTP request failed: EikonError-UDF Core request failed. Gateway Time-out

Consistently getting this error today - for ek.get_timeseries() calls.

Have increased time sleep between calls and reduced the number of instruments. Have logged a ticket with the support desk who have asked me to check with you.

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Answer 1 · 2020-12-07T02:49:14Z

REFINITIV

Answer by chavalit.jintamalit · Dec 07, 2020 at 02:49 AM

Hi @rajanraju

You can try implementing defensive code as in this question's answer, https://community.developers.refinitiv.com/questions/67195/error-code-2504-occurs-at-random-times-in-code-how.html

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Answer 2 · 2020-12-07T03:52:56Z

Answer by rajanraju · Dec 07, 2020 at 03:52 AM

@chavalit.jintamalit Thank you. Have done so - unfortunately the problem remains.

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Answer 3 · 2021-01-04T04:02:20Z

REFINITIV

Answer by wasin.waeosri · Jan 04 at 04:02 AM

Hello @rajanraju
What is the version of Eikon Data API and your Eikon/Refinitiv Workspace?

Did you try the latest version of Eikon Data API (latest 1.1.8).

The other article that may help you is Eikon Data API Troubleshooting article.

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HTTP request failed: EikonError-UDF Core request failed. Gateway Time-out

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