Upgrade from Eikon -> Workspace. Learn about programming differences.

For a deeper look into our Eikon Data API, look into:

Overview |  Quickstart |  Documentation |  Downloads |  Tutorials |  Articles

question

Upvotes
Accepted
rajanraju avatar image
63 ●10 ●17 ●19

HTTP request failed: EikonError-UDF Core request failed. Gateway Time-out

Consistently getting this error today - for ek.get_timeseries() calls.

Have increased time sleep between calls and reduced the number of instruments. Have logged a ticket with the support desk who have asked me to check with you.

eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-api
1607131723266.png (85.6 KiB)
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Jirapongse avatar image   Jirapongse

@rajanraju

Hi,

Please let us know if you have any update on this question.

If it is still an issue, please post again to offer further insight into your question.

Regards,

AHS

wasin.w avatar image   wasin.w

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,


AHS

3 Answers

· Write an Answer
Upvote
Accepted
wasin.w avatar image
24.6k ●54 ●17 ●14
Hello @rajanraju
What is the version of Eikon Data API and your Eikon/Refinitiv Workspace?

Did you try the latest version of Eikon Data API (latest 1.1.8).

The other article that may help you is Eikon Data API Troubleshooting article.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Upvotes
chavalit-jintamalit avatar image
18.2k ●21 ●13 ●21

Hi @rajanraju

You can try implementing defensive code as in this question's answer, https://community.developers.refinitiv.com/questions/67195/error-code-2504-occurs-at-random-times-in-code-how.html

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

veerapath.rungruengrayubkul avatar image   veerapath.rungruengrayubkul

Hi @chavalit.jintamalit,

The client has provided further update. Could you please look into the issue?

Upvotes
rajanraju avatar image
63 ●10 ●17 ●19

@chavalit.jintamalit Thank you. Have done so - unfortunately the problem remains.


icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.