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yujin.xu11 avatar image
21 ●2 ●2 ●3

Eikon Api Data: Port number was not identified. Check if Eikon Desktop or Eikon API Proxy is running

I went through many threads and no solution could fix the case.

Client upgraded Eikon DAPI library to the newest already.

Root cause was two ports(9000, 9060) were opened simultaneously and were in listening state after Eikon was launched. In this case, port 9060 was recorded in the file: AppData\Roaming\Thomson Reuters\Eikon API Proxy\.portInUse. Client changed the port to 9000 in portInUse file. However, it was rechanged back to 9060 after Eikon was restarted.

In my laptop, only port 9000 is opened after Eikon is started.

Why Eikon opened two ports in client side? Could anyone help to fix this issue?

eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-api
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wasin.w avatar image   wasin.w

Hello @yujin.xu11

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,


AHS


Jirapongse avatar image   Jirapongse

@yujin.xu11

Hi,

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

AHS

4 Answers

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yujin.xu11 avatar image
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Client closed proxy in browser. It works now.

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andrej.oschlapow avatar image andrej.oschlapow

How exactly did you solve the problem? I am struggling with the same issue.

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Jirapongse avatar image
78.9k ●250 ●52 ●74

@yujin.xu11

On my machine, it opens two TCP ports:9000 and 9060.

LocalAddress LocalPort  State OwningProcess
------------ ---------  ----- -------------
127.0.0.1        62242 Listen         25188
127.0.0.1         9060 Listen         20828
127.0.0.1         9000 Listen         25572

TCP port 9000 is for THOMSONREUTERS.EIKON.DESKTOPSXSSVC. I think it is for Side by Side API.

    25572 "C:\Program Files (x86)\Thomson Reuters\Eikon\Y\Bin\Eikonbox.exe" -n -a -eikonpid=25576                      
          -EikonProcessId=27136 -HwndComInterop=0x1 "-manifest=C:\Users\U8009686\AppData\Local\Thomson Reuters\Eikon   
          User\Cache\LibraryCache\9.0.53072_SL1-3ECHZ20__EikonContainer.dll.manifest"                                  
          "-Context=C:\Users\U8009686\AppData\Local\Thomson Reuters\Eikon                                              
          User\Cache\LibraryCache\Apps\THOMSONREUTERS.EIKON.DESKTOPSXSSVC\1.1.0.100" /prefetch:1    

TCP port 9060 is for REFINITIVHOLDINGS.EIKON.DATAAPIPROXY. I think it is for Eikon Data API.

    20828 "C:\Program Files (x86)\Thomson Reuters\Eikon\Y\Bin\Eikonbox.exe" -ap -a -eikonpid=25576                     
          -EikonProcessId=27136 -HwndComInterop=0x1 "-manifest=C:\Users\U8009686\AppData\Local\Thomson Reuters\Eikon   
          User\Cache\LibraryCache\9.0.53072_SL1-3ECHZ20__EikonContainer.dll.manifest"                                  
          "-Context=C:\Users\U8009686\AppData\Local\Thomson Reuters\Eikon                                              
          User\Cache\LibraryCache\Apps\REFINITIVHOLDINGS.EIKON.DATAAPIPROXY\1.1.0.15" /prefetch:1

Therefore, typically, 9060 is a TCP port for Eikon Data API.

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chavalit-jintamalit avatar image
18.2k ●21 ●13 ●21

Hi @yujin.xu11

You can ask client to test these 2 URLs with a browser on the same machine

http://localhost:9000/ping?all

http://localhost:9000/api/status will be redirected to http://localhost:9060/api/status

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yujin.xu11 avatar image
21 ●2 ●2 ●3

Python still can't connect Eikon outside Eikon with the same error. Client can run Python code in codebook built-in Eikon.

any further action to fix this issue?

Output from client side:

http://localhost:9000/ping?all

---------------------------------------

{"port":9000,"mode":"eikon4","pid":7880,"hasSecure":true,"startedTime":"Mon Dec 21 2020 09:16:39 GMT+0800 (中国标准时间)","subApps":[{"path":"/heap"},{"path":"/ping"},{"path":"/sxs","data":{"hasSecure":true,"sxsApps":{}}},{"path":"/api"}]}


http://localhost:9000/api/status

------------------------------------------------

{"statusCode":"ST_PROXY_READY","version":"2.6.4"}

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