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tm avatar image
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Failed to get token information from the token service.Invalid username or password.

getting disconnected from LPC channel.

Reason: Failed to get token information from the token service. Text: {"error":"access_denied" ,"error_description":"Invalid username or password." } .

I have already registered machine ID and password from token website

treprfarfa-apiauthentication
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wasin.w avatar image   wasin.w

Hello @tm


Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,


AHS

Jirapongse avatar image   Jirapongse

@tm

Hi,

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

AHS

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christopher.dugan1 avatar image
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Hello @tm

Current thoughts right now is that your account credentials have issues accessing the system. A Refinitiv ticket has been opened on your case to provide further technical support.

I have seen instances where the setup and/or userListSetup script(s) have failed to encode the password in the user_list.txt file and instead inserted an error message in the password field. You can check your user_list.txt file and verify that the password field contains random characters instead of an error message.

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umer.nalla avatar image
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Hi @tm

Can you elaborate on what you mean by 'password from token website' - which token website are you referring to?

Have you added the machineID + password to the user_list.txt file (and set the location of the file in the config file e.g. *lpc*userFile : user_list.txt) using the provided utilities - as described in Appendix F of the LPC documentation?

If you do not have the LPC documentation, please download the LPC package from My.Refinitiv Products->Software Downloads section. Select Elektron Feeds for Product Family and then LPC from the Products list.


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tm avatar image
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I received an email from refinitiv with a mahine ID and a weblink to create a password for this machine ID. this step was successfull. Then I configured LPC according to documentation. machineID+password was added to user_list.txt during LPC setup process using lpsSetup.sh script. I do have the documentation . thanks


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umer.nalla avatar image   umer.nalla

Hi @tm

This forum is primarily for programming / API related issues and most of us on here are LPC users - rather than LPC experts.
And since this appears to be either a configuration or credentials issue, I have raised a support ticket for you, ref 09469661.
The support team should be in touch soon to provide you with the most appropriate support.
I have also emailed your Refinitiv account manager to make him aware of the situation.

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