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barbara.petracci avatar image
1 ●1 ●2 ●2

News via python (error message)

Dear Experts,

My purpose is to download news about a bunch of company's tickers via python (or R).

I've never used python (in eikon) before. So, I'm a novice.

I've generated the app key that I can read in my screen.


However, using python (or R) I received this error (I replaced the key with some XXX):

[MainThread 140139205887808] Error code 403 | Client Error: {"ErrorCode":1401,"ErrorMessage":"Application id cc81d890XXXXXX is invalid"}


I contacted the eikon support. They told me to post the error message here.

Could you please help me? I really appreciate.

Thanks in advance. Best

eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-apierror
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wasin.w avatar image   wasin.w

Hello @barbara.petracci

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,


AHS


wasin.w avatar image   wasin.w

Hello @barbara.petracci

Do you still encounter the issue with your App ID?

Jirapongse avatar image   Jirapongse

@barbara.petracci

Hi,

Please let us know if you have any update on this question.

If it is still an issue, please post again to offer further insight into your question.

Regards,

AHS

Jirapongse avatar image   Jirapongse

@barbara.petracci

Hi,

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

AHS

4 Answers

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chavalit-jintamalit avatar image
18.2k ●21 ●13 ●21

Hi @barbara.petracci

Could you let me know what is the app name you registered?

I can find 1 app key from your organization. (I will add a private comment for the app key detail)

I tested it and it works fine.


ahs.png (60.5 KiB)
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chavalit-jintamalit avatar image   chavalit-jintamalit

Hi @barbara.petracci

This is a private comment, here is the app key I tested.


ahs1.png (28.3 KiB)
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wasin.w avatar image
24.6k ●54 ●17 ●14

Hello @barbara.petracci

Have you tried the steps in Eikon Data API(Python) Troubleshooting article yet?

What is the Python version (check by "python --version" command) and Eikon Data API version (please see the steps in the above article)?.

Could you please share the snippet code (please censor your App Key0.

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barbara.petracci avatar image
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really thanks! a very long way... I'll get in contact with you soon.

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barbara.petracci avatar image
1 ●1 ●2 ●2

Dear Wasin,

====

python version -> Python 3.8.5 (default, Jul 28 2020, 12:59:40)

eikon python version -> 1.1.8

thomson reuters eikon desktop version -> Desktop 4.0.52 (4.0.52055)

====

PYTHON code


import eikon as ek
ek.set_app_key('xxxxxx')
ek.get_news_headlines('R:LHAG.DE', date_from='2019-03-06T09:00:00', date_to='2019-03-06T18:00:00')

=> ERROR:
2020-12-31 12:54:55,029 P[917] [MainThread 139842538506048] Error code 403 | Client Error: {"ErrorCode":1401,"ErrorMessage":"Application id xxxxx is invalid"}

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