Error on handshake port 9060 : TimeoutException

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question

Daichi

1 ●1 ●0 ●0

Error on handshake port 9060 : TimeoutException

Hi,

I have the following error when trying to access Eikon API using Python.

 Error on handshake port 9060 : TimeoutException("TimeoutException on HTTP request: ReadTimeout('')")

My Python packages and applications related to Eikon are as follows.

Python packages:

- python 3.9.1

- eikon 1.1.8

Applications:

- Eikon Desktop 4.0.52055

- Eikon API Proxy 9.52.0.51

Also, setting environment variables are as follows because of using proxy server for the internet connection.

- HTTP_PROXY = http://username:password@proxyhost:port

- HTTPS_PROXY = http://username:password@proxyhost:port

- NO_PROXY = localhost,127.0.0.1

Can you help me?

eikon eikon-data-api python refinitiv-dataplatform-eikon workspace workspace-data-api

1611234254965.png (86.0 KiB)

Jan 21, 2021 at 01:26 PM

10 |1500

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Jirapongse Feb 08, 2021 at 04:52 AM

@daichi.yuasa.b

Hi,

Thank you for your participation in the forum.

Are any of the replies below satisfactory in resolving your query? If yes please click the 'Accept' text next to the most appropriate reply.

If you know an answer, please share your answer, and then accept it. This will guide all community members who have a similar question.

Otherwise please post again offering further insight into your question.

Thanks,

AHS

Jirapongse Feb 22, 2021 at 07:06 AM

@daichi.yuasa.b

Hi,

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

AHS

Answer 1 · 2021-01-26T17:12:40Z

Alex Putkov.1

39.4k ●77 ●11 ●27

@daichi.yuasa.b

Thank you for the information. All data retrieval from Eikon platform using Eikon Data APIs is via HTTPS port 443, hence I don't think the fact that you cannot telnet to apac1.apps.cp.thomsonreuters.com on port 80 is a concern for the issue you experienced.
For further investigation, could you please increase the logging level in Eikon Data APIs library for Python as follows before calling set_app_key method, and include the full output?

ek.set_log_level(1)
ek.set_app_key(YOUR_APP_KEY)

And could you also try retrieving some data, e.g.

ek.get_data('IBM.N', 'TR.Revenue')

Jan 26, 2021 at 05:12 PM

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Daichi Jan 26, 2021 at 06:43 PM

@Alex Putkov.

Thank you for the information.

I have attached the log file I got by running as below, Could you check it, please?

import eikon as ek
ek.set_log_level(1)
ek.set_app_key('xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx')
ek.get_data('IBM.N', 'TR.Revenue')

pyeikon.20210127.02-38-26_mod_key.log.txt

pyeikon2021012702-38-26-mod-keylog.txt (3.3 KiB)

Alex Putkov.1 Daichi Jan 27, 2021 at 12:30 AM

Thank you for the log. We need to continue investigating this issue with Refinitiv Support. I raised case 09567134 on your behalf with Refinitiv Helpdesk. You will be contacted by the Helpdesk.

Answer 2 · 2021-01-21T14:54:34Z

jason.ramchandani01

10.2k ●18 ●6 ●9

Hi @daichi.yuasa.b Please could you tell me what library versions of the following you are running httpx, nest-asyncio? This thread maybe able to assist you as it deals with a number of possible solutions. For a start I would start with Python 3.8x. But let me know how you get on. I hope this can help.

Jan 21, 2021 at 02:54 PM

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Daichi Jan 21, 2021 at 03:41 PM

Thanks @jason.ramchandani

Please confirm my using library versions as indicated below.

httpx : 0.14.3
nest-asyncio : 1.3.3

Answer 3 · 2021-01-21T16:14:13Z

jason.ramchandani01

10.2k ●18 ●6 ●9

@daichi.yuasa.b Your httpx and nest-asyncio libs are correct. Also please can you confirm with your IT team that you have opened firewall access for the following (not sure which region you are in so I put all regions):

emea1.apps.cp.thomsonreuters.com 159.220.1.19
amers1.apps.cp.thomsonreuters.com 159.220.40.41
apac1.apps.cp.thomsonreuters.com 159.220.16.215

I have seen many issues where firewalls have been updated - so please do check that and confirm please.

Jan 21, 2021 at 04:14 PM

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Daichi Jan 22, 2021 at 03:47 AM

@jason.ramchandani Thanks for your advice.

Do I have opened firewall access for apac1.apps.cp.thomsonreuters.com to use Eikon API from Japan?

jason.ramchandani01 Daichi Jan 22, 2021 at 09:32 AM

@daichi.yuasa.b Yes thats correct - see if that fixes things.

Daichi jason.ramchandani01 Jan 25, 2021 at 08:36 AM

May I ask one more question?

Does Eikon API need to access on port 80/443 for apac1.apps.cp.thomsonreuters.com?

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Answer 4 · 2021-01-26T16:59:42Z

jason.ramchandani01

10.2k ●18 ●6 ●9

@daichi.yuasa.b I need to check this and get back to you - apols for delay.

Jan 26, 2021 at 04:59 PM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

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