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deepika.palreddy avatar image
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OMM events process

Hello Team,

When Iam trying to register for market data with reuters

I see the following logging my my logs

OMMMsg.getState().getText() = "

Waiting for service hEDD UP. Item recovery in progress

"

OMMMsg.hasData() = false

Could you tell me what went wrong here?

Thankyou
Deepika Palreddy

treprfarfa-api
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zoya faberov avatar image   zoya faberov

Hello @deepika.palreddy,

Thank you for your participation in the forum.

Is the reply below satisfactory in resolving your query?

If yes, please click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

-AHS

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wasin.w avatar image
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Hello @deepika.palreddy

This message can be the following meaning:

  • The application requests data to a service named hEED but the server does not have this service(hEED is the wrong service name).
  • The application request data to a service named hEED but this service on the server goes down.

Basically, once the service is available ("UP"), the API will automatically recover the item subscription for the application.

However, I suggest you contact your Market Data team to verify if the service hEED is a valid name and available ("UP") or not.

Please see more detail about this error message in previous posts:

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deepika.palreddy avatar image deepika.palreddy

Hello @wasin.waeosri


Here the hEDD service can be owned by either our MArket data team or Refinitv right?

Thanks
Deepika Palreddy

wasin.w avatar image wasin.w deepika.palreddy
Hello @deepika.palreddy
Yes, it is based on whether your RFA consumer application connects to your local Market Data infrastructure or the infra hosted by Refinitiv.
zoya faberov avatar image   zoya faberov

Hi @wasin.waeosri,

Looks like the developer came back with comments.

Thanks

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