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Hi, i have installed the Python API. when i try to download data from eikon i get the following error:

2021-03-01 12:56:59,850 P[14216] [MainThread 7864] Error code 500 | Server Error: {"code":500,"message":"getaddrinfo ENOTFOUND emea1.apps.cp.thomsonreuters.com emea1.apps.cp.thomsonreuters.com:443","statusMessage":"Internal Server Error"}
2021-03-01 12:56:59,852 P[14216] [MainThread 7864] HTTP request failed: EikonError-Server Error: {"code":500,"message":"getaddrinfo ENOTFOUND emea1.apps.cp.thomsonreuters.com emea1.apps.cp.thomsonreuters.com:443","statusMessage":"Internal Server Error"}

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@Tudor-Mihai.Niculescu Could you please post the code, Eikon Data API version, and Python version ?

@Tudor-Mihai.Niculescu

Could you please post the code, Eikon Data API version, and Python version ?

I'm afraid we haven't heard from you in a while and we cannot provide further assistance without the details we asked for. I'm closing this thread. If you need any further assistance, please start a new thread.

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@Tudor-Mihai.Niculescu Please can you post the code that is failing. Thanks

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