My customer experiencing an issue that RCC API suddenly become not to work this week.
We get bellow message.
Text: Received ChannelDownReconnecting event on channel Channel_1
Error Id 0
Internal sysError 0
Error Location Reactor.processWorkerEvent
Error text Error initializing channel: errorId=-1 text=Invalid certificate (Expired): NotAfter: Sat May 30 19:48:38 JST 2020
Since we worked with Infrastructure and product managers then advised it may happening due to the KeyStoreFile may have problem.
As far as I checked with keytool.exe -list -v command it looks the KeyStore file looks healthy but I still want to ask someone making double check. In order to check the KyStore file, the password may required, hence if someone from Refinitiv dev team reply to me, I would share them over e-mail
Many thanks in advance
Please advise the client use the latest version of Refinitiv Realtime SDK and also update the Java runtime. This will ensure that their environment has a valid root certificate available in the Java runtime.
If they intent to continue using the older version of their application/JVM, then easiest route would be to regenerate a new keystore file and re-import the certificate into the new keystore. When using this approach they will have to re-import a new certificate every two years or so.