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denis.vernet avatar image
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RE: Case : 09719381 Eikon API not working. used this link to solve the issue. https://developers.ref - from Refinitiv [ ref:_00D30602X._5001W1m0HvB:ref ]

Case:09719381


Dear Denis Vernet,

Thank you for contacting the Help Desk.


I have received your query with the following details:

======================

Case Description :

Eikon API not working. used this link to solve the issue. https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv

the part that is not working is from section

3.4. Browse into sub-folder TRD then to the most recent created folder with "Eikon.<datetime>.p<process-ID>" folder.

Then open the "SxS.<datetime>.p<process-id>.txt" file

I do not have that file. how can I make sure that I have it ?

concerning the rest of the steps and the localhost check, it seemed to me that they were already well set.

eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-api
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denis.vernet avatar image denis.vernet

Here a couple of screenshots to make clear what is the source of the error "Port number non-identified" and the screenshot showing that within my TRD scripts the SxS file is not the same of the API Eikon resolution guide provided by the forum.

sxs.jpg (292.5 KiB)
10021-eikon-api.jpg (262.5 KiB)
chavalit-jintamalit avatar image   chavalit-jintamalit denis.vernet

Hi @denis.vernet

I removed your appkey from the screenshot.

chavalit-jintamalit avatar image   chavalit-jintamalit

<AHS only>

Client appkey is d7e056d93a224196a4600aef7f69f83c5918de7 which seems to be incorrect.

Jirapongse avatar image   Jirapongse

@denis.vernet

Hi,

Thank you for your participation in the forum.

Are any of the replies below satisfactory in resolving your query? If yes please click the 'Accept' text next to the most appropriate reply.

If you know an answer, please share your answer, and then accept it. This will guide all community members who have a similar question.

Otherwise please post again offering further insight into your question.

Thanks,

AHS

Jirapongse avatar image   Jirapongse

@denis.vernet

Hi,

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

AHS

2 Answers

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chavalit-jintamalit avatar image
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Hi @denis.vernet

I checked that your account has access to the Eikon Desktop product.

My general suggestion would be to uninstall the product, restart your machine, re-install the product and restart the machine again.

Then launch the product and try the API from the same physical machine that you have Eikon Desktop running.

I also contacted the 09719381 case owner to get it escalated to an appropriate support group.

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denis.vernet avatar image
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Hello @chavalit.jintamalit,

many thanks for your intervention. I have been contacted by another colleague of yours too and now I will implement both of your suggestions. Fingers crossed, thanks ! and take care

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