Dear Denis Vernet,
Thank you for contacting the Help Desk.
I have received your query with the following details:
Case Description :
Eikon API not working. used this link to solve the issue. https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv
the part that is not working is from section
3.4. Browse into sub-folder TRD then to the most recent created folder with "Eikon.<datetime>.p<process-ID>" folder.
Then open the "SxS.<datetime>.p<process-id>.txt" file
I do not have that file. how can I make sure that I have it ?
concerning the rest of the steps and the localhost check, it seemed to me that they were already well set.
I checked that your account has access to the Eikon Desktop product.
My general suggestion would be to uninstall the product, restart your machine, re-install the product and restart the machine again.
Then launch the product and try the API from the same physical machine that you have Eikon Desktop running.
I also contacted the 09719381 case owner to get it escalated to an appropriate support group.